Direct pay discontinued by me because more money was taken out several months ago than...

GetHuman624754's customer service issue with ADT from April 2018

Help with my ADT issue
I was trying to do something, and ran into a problem.
Direct pay discontinued by me because more money was taken out several months ago than I was told I had to pay. Please stop trying to pay my bill through direct Pay. I am paying my bill monthly by calling in my payment.
I trust that ADT will make this right and come up with a resolution that is fair.
Help with my ADT issue
How GetHuman624754 fixed the problem:
Called and discontinued direct pay
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ADT

Customer service issue
Reported by GetHuman624754
Apr 24th, 2018 - 3 mons ago
I have an issue with ADT too
Fixed
GetHuman624754 shared how to fix
Seen by 3 customers so far
Similar issue to 128 others
0 customers following this
Items needed
Name
Billing address
Account number
Phone number on account
Date of birth
Email address
Timeline
GetHuman624754 started working on this issue
Apr 24th 3:21pm
GetHuman624754 confirmed the issue is fixed. Hooray!
Apr 25th 12:52am