I paid **.** for a year of abcmouse. Was excited about it but when I went in through...

GetHuman4121768's Refund a Charge issue with ABCMouse.com from December 2019

Help with my ABCMouse.com issue
The issue in GetHuman4121768's own words
I paid **.** for a year of abcmouse. Was excited about it but when I went in through the Learning Path - well it's all over the place. If we do the puzzle and its on letter A, I expect to go to B and the program asks to continue to something totally different. the whole path is something different - there's no continuity - and it's confusing.*I want something for my grandchild that has continuity and he can build from what he knows. He will be in * in January and I don't think I can work with this program. I would like a refund please.

GetHuman4121768 did not yet indicate what ABCMouse.com should do to make this right.

How GetHuman4121768 fixed the problem
I was able to contact Customer Svc at abcmouse and I explained my confusion. She was able to help me understand that the Learning Path will automatically move my grandson to next level when he has successfully worked through that step. Also, in order for me to be better oriented to what he will be doing, she showed me how to have my own user profile and avatar so I could go on my own and play around and explore without affecting his scores. Great! She also brought my attention to the map on the lower right and showed me much more to explore - SWEET! She was very patient and together we went through the screens. She did say that if I ever wanted to change where he is on a path that I would need to bring in customer service and they would reset. Can't wait to finish my avatar so I could explore everything on my own and be more knowledgeable when I work with my grandson. I recommend anyone with a question about abcmouse to check FAQ and definitely call customer service. My wait time was short and she spent a lot of time helping me to understand the beauty of this program.
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ABCMouse.com

Refund a Charge issue
Reported by GetHuman4121768
Dec 19th, 2019 - a year ago
Fixed
GetHuman4121768 shared how to fix
Seen by 5 customers so far
Similar issue to 1682 others
0 customers following this
Items needed
Name on account
Phone number on account
Billing address
Email on account

Timeline

GetHuman4121768 started working on this issue
Dec 19th, 2019 1:52pm
GetHuman4121768 confirmed the issue is fixed. Hooray!
Dec 19th, 2019 7:56pm

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