2K Sports Customer FAQ

We're sorry to hear you're experiencing this issue. Error code 400 is often due to a problem with the entered credentials or your internet connection. Please double-check the username or email and password you are using for any potential errors. If your credentials are correct, try resetting your router or improving your internet connection. If you're still encountering issues after trying these steps, there might be a temporary server issue on the 2K Sports side, which usually resolves itself with time.

We're really sorry to hear you're having trouble playing as the Lakers online in NBA 2K24. This might be due to a server issue or some temporary game settings update. We suggest trying after a little while, and ensuring that you have a stable internet connection. If the issue persists, it may be worth checking for any available game updates, or restarting your game console. It's also possible that there might be restrictions with this particular team online, depending on the matchmaking options you've selected. Remember to check the matchmaking settings in case any alterations are needed.

We're sorry to hear about this issue. Your 2K Sports account might have been banned due to a violation of the policy or terms of service. Reasons could include cheating, hacking, exploiting glitches, abusive behavior, or unauthorized transactions. If you believe the ban has been applied by mistake, submit an appeal to the 2K Sports support team providing detailed information about your account and situation. They will review your appeal and make a determination based on their findings. Bear in mind we don't have access to account details so we can't intervene directly. We advise ensuring to always play according to the terms of service to prevent future issues.

We're sorry to hear about the deletion of your 2K MyPlayer. Unfortunately, once a MyPlayer is deleted, it cannot be recovered. These deletions are permanent as to ensure the fairness and integrity of the game, prevent any potential issues or glitches. You will need to create a new MyPlayer if you wish to continue playing. Remember, it's crucial to be careful when navigating through the game menus to avoid deleting your content accidentally in the future.

This could be a technical glitch. To ensure your earnings are saved, always ensure your game is up to date with the latest software version. Also, save your progress manually if possible. Keep in mind that 2K Sports has designed the game to auto-save after each match in 'My League' mode-if that's not happening, there may be an issue with your game file. You might also need to check your internet connection, as shaky connections can affect saving progress. If the problem persists, you might need to reinstall the game. Remember to backup your saved data before reinstalling.