How do I let 2K Sports know about a problem with in-app purchases?

In a nutshell: To resolve technical issues with in-app purchases and game loading on the 2K Sports platform, users can submit a support ticket through an online form. They should provide relevant details and attach screenshots if necessary. After completing the form, users may receive a confirmation email, but response times may vary. Alternatively, users can seek assistance from the customer service online help desk or the 2K Sports Twitter page.

Adam Goldkamp is the editor / author responsible for this content.
Oct 26, 2023


2K Sports in-app purchases are convenient for gamers who want to get the latest custom content for their games. Unfortunately, glitches can occur, and customers may need to determine why they can’t make in-app purchases or why games fail to load on their dashboards.

Whether you make purchases often or occasionally, most likely, you may have experienced unusual technical errors during downloads, installations, or while viewing games in your inventory. You can get the help you need to prevent further issues or find out how to use 2K Sports’ self-service option to do your own troubleshooting.

What You'll Need

You must provide relevant details and enter other crucial information to get a quick response after submitting a ticket using an online form. Whether an issue prevents you from completing an in-app purchase or you can’t see some of your game content, several instructions are important to consider before starting an inquiry. Also, specify the issue you’re experiencing with your in-app purchases. If your recent purchases are unavailable due to a system glitch, mention it in your description or create screenshots and attach them to your inquiry. Two to four images are enough to give the support team an idea of what you see on your side and the measures they must take to help you.

Log in to your 2K Sports account and click support.

How do I let 2K Sports know about a problem with in-app purchases? (Step 1)

Click the Submit a Request link on the navigation bar.

An external page may open, and you will have access to a form displaying several required fields.

How do I let 2K Sports know about a problem with in-app purchases? (Step 2)

Choose a particular game in the drop-down list to access the form.

If your game is unavailable, click Another Game and provide details in the description box. Your message must be comprehensive and provide accurate information. Also, consider attaching screenshots to show proof of the issue, allowing the support team to assess the right solution for you.

How do I let 2K Sports know about a problem with in-app purchases? (Step 3)

Type your description.

Ensure that you explain your issue and the glitch occurring during a purchase or on your dashboard. If you’re experiencing a system bug, mention it in your description. Also, be as detailed as possible for the best result.

How do I let 2K Sports know about a problem with in-app purchases? (Step 4)

Add any additional information and send the form to the support team.

You may receive a confirmation email stating that 2K Sports has received your ticket after you complete and submit the form. Although some users get quick responses, prepare for a longer wait due to the large number of requests the support team receives daily. Therefore, consider submitting a ticket early during the technical support department’s business hours.


2K Sports in-app purchase issues are common on the platform but typically solvable using the self-service method in this article. Users can get help quickly by communicating and submitting a support ticket to fix challenging errors. However, other users may need assistance with account errors.

You can refer to the customer service online help desk for help from the support team or for answers to common questions. While you must wait for a response, specialists will evaluate your issue. An active 2K Sports Twitter page is also available for requests from users who need advanced help.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I let 2K Sports know about a problem with in-app purchases?

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