How Do I Contact 2K Sports About a Download Problem with My Game?
In a nutshell: 2k Sports offers a variety of games on their official website. If you're having trouble downloading a game, visit the support page and follow the instructions. You can submit a request for assistance by filling out a form and attaching any necessary files. 2k Sports will contact you within a couple of days to help resolve the issue. If problems persist, reach out to Customer Support for further assistance.
Introduction
The 2k Sports official website has all the information available for all the games they're offering. If you're looking for a new game to play or download, go to the official website and use the dropdown menu to search for the games you're looking for. You can search by genre, by platform, and sort the games alphabetically. You'll be provided with more information about the game, and how to buy and download it. If you're having problems downloading a game, use the guide below.
Go to the Support Page
Visit this link: https://support.2k.com/hc/en-us
Enter the 2k product you're having a download problem with by typing it in the "Which 2k product we can help you with" field.
For example, if you're having an issue downloading Borderlands 3, enter "Borderlands 3 download" and press Enter.
Click One of the Links
If you see the result you're looking for, click on the link. When it's the download problem for Borderlands, you might want to check on the system requirements to determine if your computer has at least the minimum requirement for the game. If yes and you're still having problems downloading, consider contacting Support.
Check Info
On the next page, you'll see the system requirements for Borderlands 3 (just an example). Do you have all the minimum requirements to successfully download the game? If you lack at least one, it might be difficult to play Borderlands, so it's advised to get an upgrade or get in touch with Customer Support if your device has the requirements and you're still unable to download the game. We'll discuss how to submit a support ticket to 2k Sports in the next step.
Submit a Request
From the support page, click Submit a Request found on the top right side of the page.
Choose a Game from the Dropdown Menu
Select from the dropdown menu the game you need help with.
Fill Out the Form
Before submitting your request, make sure you fill out the required field. You need to provide your email address, subject, the issue you're having, the platform you're using and the platform ID.
Attach Files
If you're getting error messages, it's advised to take a screenshot and attach the file to your email before submitting. Click Add File to attach photos to your email.
Click Submit
After filling out the info and adding the file as an attachment, click Submit.
Wait for 2k Sports to Contact You
They might get in touch with you in a couple of days or within 24 hours to offer a resolution to your problem.
Conclusion
Are you still having problems? We suggest you go back to the Support page and enter the game you're having issues with. Check all the links provided as they might contain the information you need. Or as mentioned, use the Support Ticket to ask help from the support team. Just make sure you provide them with relevant information to get the right resolution. Also, make sure you've entered the correct email address, so they know how to reach out to you. If you're still having problems, please don't hesitate to contact Customer Support via phone or email.
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