No one has ever gotten back with me? Who runs your customer service program? My problem isn’t fixed.

GetHuman1613651's customer service issue with from November 2018

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The issue in GetHuman1613651's own words
I purchased the health and ancestry kit this morning prior to getting onto a plane. I just got home and got on line and noticed that I could have gotten **percent off with free shipping from Amazon and your company only gave me a **percent discount and charged for shipping. I would at least like for you to match Amazons price of ** percent off.
I want **% off like shown on amazon. You can credit my account.
I have an issue with too
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Customer service issue
Reported by GetHuman1613651
Nov 23rd, 2018 - 10 mons ago
I have an issue with too
Seen by 7 customers so far
Similar issue to 269 others
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GetHuman1613651 started working on this issue
Nov 23rd, 2018 11:35pm
GetHuman1613651 indicated the issue is not fixed yet.
Nov 24th, 2018 4:43pm