GetHuman995936's customer service issue with 23andme.com from August 2018
Help with my 23andme.com issue
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The issue in GetHuman995936's own words
I own the test. It is registered to me. I want to share it with someone but the registration process keeps asking them for their own barcode. ... Good grief! I had a very basic question: how can I share the results of a test with someone else. The help centre couldn't even answer. What a joke. I had to google their phone number because they don't publish it. Wow. Talk about awful customer service.
No one at their Philippines office has a clue how to use the software and I can reach anyone locally.
I want my brother, the test taker to have access.
I have five tests with **andMe. I have used their services for years* however, this is the first time I have ever had to contact them. It was a huge eye opener to see how they don’t give a **** after the sale.
I have exhausted every avenue. It says fixed below. It is NOT fixed.
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