**andMe customer service is non-existent!

GetHuman995936's customer service issue with 23andme.com from August 2018

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The issue in GetHuman995936's own words
I own the test. It is registered to me. I want to share it with someone but the registration process keeps asking them for their own barcode. ... Good grief! I had a very basic question: how can I share the results of a test with someone else. The help centre couldn't even answer. What a joke. I had to google their phone number because they don't publish it. Wow. Talk about awful customer service.
No one at their Philippines office has a clue how to use the software and I can reach anyone locally.
I want my brother, the test taker to have access.
I have five tests with **andMe. I have used their services for years* however, this is the first time I have ever had to contact them. It was a huge eye opener to see how they don’t give a **** after the sale.
I have exhausted every avenue. It says fixed below. It is NOT fixed.
I have an issue with 23andme.com too
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23andme.com

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Customer service issue
Reported by GetHuman995936
Aug 15th, 2018 - a yr ago
I have an issue with 23andme.com too
Fixed
Seen by 10 customers so far
Similar issue to 147 others
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Timeline
GetHuman995936 started working on this issue
Aug 15th, 2018 6:49pm
GetHuman995936 indicated the issue is not fixed yet.
Aug 19th, 2018 12:22am
GetHuman995936 indicated the issue is not fixed yet.
Aug 19th, 2018 12:23am
GetHuman995936 indicated the issue is not fixed yet.
Aug 19th, 2018 12:28am
GetHuman995936 indicated the issue is not fixed yet.
Aug 19th, 2018 12:29am
GetHuman995936 indicated the issue is not fixed yet.
Aug 19th, 2018 12:30am
GetHuman995936 indicated the issue is not fixed yet.
Aug 23rd, 2018 7:23pm