Zipcar Help Pages

Zipcar Customer FAQ, Forum, and Online Help Desk

Zipcar Help @ zipcar.com
Customer Help
Average time to fix: (82 hours)
Busiest time: 9:30am
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Recent Zipcar help topics searched

I have been getting charged for the past couple of weeks now and it doesn't make sense...
I haven't received my zip card and it has been almost two weeks
Can I drive out of state ?
Please call me there saying it’s a active booking I need some assistance **********
Cannot access my existing account at *****@***.com
My zip car account when trying to sign in they ask for my Birthday I then provided it...
I want my phone number updated on my account. The number on there is (***)***-**** and...
I need a refund on my cancellation
I cancelled a car and i want to know about refund
I am having an issue logging on there seems to be a problem with my account but I don't...
I want to open a Zipcar account I tried before but the photo ID I used was temporary so...
Can you fix it so I can log in
I was trying to sign in on the Zipcar app and it says something wrong please call for f...
Over billing issue and scam pricing keep changing mile over usages. Complaint.
I booked a car for today morning and it was parked somewhere else. It took me more than...
Hello, I been trying to extend my car since *:**am and I’m having trouble in the app. I...
Reopening Zipcar account - can I just use app to unlock car

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Zipcar Online Help at zipcar.com - Info & Stats

Help desk addresshttp://www.zipcar.com/contact/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time82
Rank amongst all ways to reach them3
Other means of communicationphone, web, email
Communication customer rating57%
Quality of help rating80%
Votes for online help586
When this was last updatedWed Feb 24 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-494-7227

Zipcar Help Pages: What to Know

This is the Zipcar help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Zipcar's best customer help page or faq or forum, this is the best entry point according to 38,268 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-494-7227) which we show above. Sometimes when you dig through the various help topics and volumes on zipcar.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Zipcar agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Zipcar: General Information

Zipcar has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Zipcar using 3 different media: phone, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-494-7227 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Zipcar.

Do Zipcar and GetHuman work together?

GetHuman has no relationship with Zipcar and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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