Windstream Help Pages

Windstream Customer FAQ, Forum, and Online Help Desk

Windstream Help @ windstream.com
Customer Help
  • It takes an average of 33 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:45am.
  • Common topics include Change Service, Overcharges, Cancel Service, Technical Support, Service issue, and more.
Since there is a phone number available, we have to recommend calling Windstream and talking to a real human being instead of searching their help site for answers.

Recent Windstream help topics searched

My service got suspended or interrupted and I am not sure why. I just paid my first bil...
Ordered service but think they have spelt my name wrong
Wondering if we can use our current modem called the Netgear AC**** Wifi Cable Modem Router?
I'm not getting my emails for the last three days. I suspect the Windstream email serve...
Our Internet speed is ridiculously slow.
I paid I windstream account Bill today and when I try and connect to my wifi on my t.v...
I’m waiting to pay my bill for Internet service with Windstream but the bill keeps comi...
I was supposed to receive a new modem last Wednesday and still haven’t received it I di...
I closed my windstream account about * weeks ago. My cousin called to let me know that...
Internet is not working.
The Internet at my house is consistently going out it will only stay up and usable for...
I have a question about getting another phone jack installed and moving internet cables...
My credit card on file for auto pay was compromised and now it wont let me pay with my...
I need to pay my bill
I have a ticket number for phone number ********** we have been without phone*Service s...
Account No. *********, Charles Jenkins*I received a bill for $**.** for the month of Se...
Want to change password

Windstream Online Help at windstream.com - Info & Stats

Help desk addresshttps://www.windstream.com/support
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time33
Rank amongst all ways to reach them6
Other means of communicationphone, chat, email, web, twitter
Communication customer rating80%
Quality of help rating58%
Votes for online help538
When this was last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-347-1991

Windstream Help Pages: What to Know

This is the Windstream help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Windstream's best customer help page or faq or forum, this is the best entry point according to 28,440 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-347-1991) which we show above. Sometimes when you dig through the various help topics and volumes on windstream.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Windstream agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Windstream: General Information

Windstream has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Windstream using 5 different media: phone, chat, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-347-1991 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Windstream.

Do Windstream and GetHuman work together?

GetHuman has no relationship with Windstream and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Windstream Contact Info

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