Windstream Help Pages

Windstream Customer FAQ, Forum, and Online Help Desk

Average time to fix: (36 hours)
Busiest time: 3:30pm
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Recent Windstream help topics searched

Internet is going slow and I recently paid my bill
I’d like to have a return label mailed to my house for my equipment. My old address was...
I need to know what time they are coming today to install?
Need to make payment arrangement for temporary disconnection
********** internet is not working
I am NOT a windstream customer, want them to STOP sending junk mail to my home address...
I have a shut off notice for my land line phone and internet dated for today, I have re...
Was bribbed to pay half my bill in order to get services restored the same day. I paid...
Windstream has a line down at *** W. FM **, Imperial, TX.
I need to talk to a rep please! I am in school JACKIE GODBEE ***-***-****. *** Greene d...
I need to resolve the bills I owe you.*Originally I called and placed my payments on au...
I received ltr and invoice separately last Friday and immediately called*Windstream, be...
Hi Windstream, *My name is Deana Watson and I work for Synovus Bank in Cartersville, GA...
I made a payment on the **st and it went through doxo and it still has not been posted...
About three weeks agho I received a moden*hifi from * Brent Hel*fert...
someone has my number and is leaving messages all over with call back to me.
I have the Windstream and direct tv bundle. I have my bill automatically drafted from...
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Windstream Online Help at windstream.com - Info & Stats

Help desk address
http://www.windstream.com/residential/customer-support-and-repairs/index.html
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:30pm
Average turnaround time
36
Rank amongst all ways to reach them
11
Other means of communication
phone, chat, email, web
Communication customer rating
77%
Quality of help rating
61%
Votes for online help
540
When this was last updated
Tue Mar 31 2020 09:00:00 GMT+0000 (UTC)
Best phone number
800-347-1991

Windstream Help Pages: What to Know

This is the Windstream help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Windstream's best customer help page or faq or forum, this is the best entry point according to 28,440 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-347-1991) which we show above. Sometimes when you dig through the various help topics and volumes on windstream.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Windstream agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Windstream: General Information

Windstream has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Windstream using 4 different media: phone, chat, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-347-1991 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Windstream.

Do Windstream and GetHuman work together?

GetHuman has no relationship with Windstream and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Windstream Contact Info

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