Windstream Help Pages

Windstream Customer FAQ, Forum, and Online Help Desk

Windstream Help @ windstream.com
Customer Help
Average time to fix: (34 hours)
Busiest time: 1pm
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Recent Windstream help topics searched

I’m waiting to pay my bill for Internet service with Windstream but the bill keeps comi...
I was supposed to receive a new modem last Wednesday and still haven’t received it I di...
I closed my windstream account about * weeks ago. My cousin called to let me know that...
Internet is not working.
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I have a question about getting another phone jack installed and moving internet cables...
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Forgot password for *****@***.com
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There is not a line on our house phone * *** *** ****.
I need to check and see if the Lifeline Credit has been taken ***-***-****. If not remo...
Waiting over three hours on phone now with no pickup. Need Internet help with my account.
I need to pay my bill
Was wondering if you know when a tech is to come to my house today?
We were supposed to have service booked up today and nobody ever came. **** hwy *****So...

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Windstream Online Help at windstream.com - Info & Stats

Help desk addresshttp://www.windstream.com/residential/customer-support-and-repairs/index.html
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time34
Rank amongst all ways to reach them11
Other means of communicationphone, chat, email, web
Communication customer rating79%
Quality of help rating59%
Votes for online help539
When this was last updatedThu May 13 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-347-1991

Windstream Help Pages: What to Know

This is the Windstream help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Windstream's best customer help page or faq or forum, this is the best entry point according to 28,440 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-347-1991) which we show above. Sometimes when you dig through the various help topics and volumes on windstream.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Windstream agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Windstream: General Information

Windstream has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Windstream using 4 different media: phone, chat, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-347-1991 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Windstream.

Do Windstream and GetHuman work together?

GetHuman has no relationship with Windstream and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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