How do I talk to a live human at Washington Mutual?
A:Press 2 at the first menu, then press 3, next enter your card number to speak to a Rep.Our free phone can also navigate phone menus to get a live human at Washington Mutual for you.
Q:
Does Washington Mutual offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Washington Mutual below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Washington Mutual phone number to document the phone system.
Here is how our research team describes the way the Washington Mutual phone system greets you: Enter your debit card, account number, or user ID followed by the pound sign.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then press 3, next enter your card number to speak to a Rep.
Below are some clips we've found from Washington Mutual's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"This call will be monitored and recorded and your voice may be used for verification.
Welcome to Chase.
Please enter your debit card, account number, or user ID followed by the pound key."
Excerpt from a call with Washington Mutual
Monday, November 17, 2025 9:56 PM
The first phone menu
"This call will be monitored and recorded and your voice may be used for verification.
Welcome to Chase.
Please enter your debit card account number, or user ID followed by the pound key.
To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two."
Excerpt from a call with Washington Mutual
Thursday, October 2, 2025 9:01 PM
After you press 2
"Credit card, loan, or line information and payments, press one.
To return to the previous menu to access your checking, savings, CD, or IRA account, press two.
To speak to a customer service specialist, press zero."
Excerpt from a call with Washington Mutual
Monday, July 7, 2025 9:02 PM
What are the hours and when should I call?
Washington Mutual operates the call center for this 800-788-7000 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 572 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Washington Mutual at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Washington Mutual phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Washington Mutual staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Washington Mutual is Sunday.The most busy day to call is Wednesday, which averages 182% more phone calls by comparison.Again, this is based on a sample of 572 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
Click the link above to get answers to just about any Washington Mutual customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Washington Mutual, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting payoff statement: "I'm just trying to get a payoff record as a payoff letter."
- From a call lasting 7m 46s , Jul 28, 2025 4:51 PM
Requesting car loan payoff: "I'm trying to get a copy of my payoff for the car."
- From a call lasting 11m 45s , Jul 28, 2025 4:37 PM
Transaction issue: "It's saying call the bank."
- From a call lasting 9m 22s , Nov 25, 2024 11:57 PM
Inquiring about trust information: "I was wanting to see if there is any way if could let me know if there's any trust my father set up."
- From a call lasting 10m 9s , Nov 19, 2024 3:58 PM
Need account information: "I need the account number and the routing number so I can set up my direct deposit."
- From a call lasting 8m 17s , Nov 12, 2024 1:26 AM
Requesting mortgage payoff letter: "I need a letter to prove I paid off my mortgage."
- From a call lasting 17m 56s , Oct 14, 2024 3:23 PM
Request for payoff letter: "Actually, I need a letter stating that to prove that I paid off my mortgage."
- From a call lasting 4m 58s , Oct 14, 2024 3:17 PM
Information about why customers call Washington Mutual is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Washington Mutual, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Washington Mutual Customer Help Desk / Web Support
As a last, sometimes only, resort- Washington Mutual customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Washington Mutual's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Washington Mutual agent. This phone number is Washington Mutual's best phone number because 81,045 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-788-7000 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Washington Mutual first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Washington Mutual has 1 phone number. It's not always clear what is the best way to talk to Washington Mutual representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Washington Mutual. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Washington Mutual. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.