Victoria's Secret Help Pages

Victoria's Secret Customer FAQ, Forum, and Online Help Desk

Victoria's Secret Help @ customercare.victoriassecret.com
Customer Help
  • It takes an average of 35 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:15am.
  • Common topics include Returns, Overcharge/Strange charge, Complaint, Refunds, Cancel or change order, and more.
Since there is a phone number available, we have to recommend calling Victoria's Secret and talking to a real human being instead of searching their help site for answers.

Recent Victoria's Secret help topics searched

One of my items was damaged apon delivery
I was chatting with someone on there help line and got disconnected tried again and go...
I did the ** for $** and beleive I was charged full price
I ordered on Dec *rd and my account has been debited for the order Ref **********.*I ha...
Hello, I have done an order yesterday morning and the number is E********* but it’ isn...
I got my debit card stolen out of out of my pocket while I was sleeping and a girl ran...
I was notified * days ago that my order has been delivered but I choose a pickup store...
I recently placed an ordered that qualified for free blanket. I checked the code but I...
the order don’t come complete
In store did the wrong online return and won’t cancel my return.
Need help with online order
hello parcel not received I have contact chronoposte he does not know where my parcel i...
Trying to use my pink angel Victoria secret card and it is not working
I ordered * e-gift cards Abe only got one
I didn't receive my free tote bag with the purchase of $ **.** of the promotional offer!!
I need to speak someone about my credit card issue
My order is in stock at the GLS office because Victoria’s Secret was wrong to provide t...

Victoria's Secret Online Help at customercare.victoriassecret.com - Info & Stats

Help desk addresshttps://customercare.victoriassecret.com/s/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time35
Rank amongst all ways to reach them4
Other means of communicationphone, chat, web
Communication customer rating77%
Quality of help rating94%
Votes for online help428
When this was last updatedMon Apr 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-411-5116

Victoria's Secret Help Pages: What to Know

This is the Victoria's Secret help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Victoria's Secret's best customer help page or faq or forum, this is the best entry point according to 38,316 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-411-5116) which we show above. Sometimes when you dig through the various help topics and volumes on customercare.victoriassecret.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Victoria's Secret agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Victoria's Secret: General Information

Victoria's Secret has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Victoria's Secret using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-411-5116 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Victoria's Secret.

Do Victoria's Secret and GetHuman work together?

GetHuman has no relationship with Victoria's Secret and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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