Udemy Help Pages

Udemy Customer FAQ, Forum, and Online Help Desk

Udemy Help @ support.udemy.com
Customer Help
Average time to fix: (100 hours)
Busiest time: 10:45am
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Recent Udemy help topics searched

I'm planning on taking AWS course, but I'd like to get more information about it. Like...
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all of a sudden the sound has stopped working. i've re started my mac several times and...
Hello Team, i need your help. On ****** i had purchased five courses from Udemy. Howeve...
I have purchased a course but I am not getting to listen to download the classes.
I have pay for a course name full stack web development with c* oop, Ms SQl & asp.Net M...
Hi, i am trying to refund my cucumber BDD course but it says I've watched a lot, althou...
I have made rhe payment but didn't receive any confirmation.
My issue is that the certificate is issued in the name of shivangi Singh. But it should...
My issue is that my certificate is issued by the name shivangi Singh. But I want to iss...
I can't play my downloads on my mobile automatically skipping videos
I have recently made two purchases from udemy and one purchase suceeded and the course...

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Udemy Online Help at support.udemy.com - Info & Stats

Help desk addresshttps://support.udemy.com/customer/en/portal/emails/new?b_id=3583
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time100
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating78%
Quality of help rating79%
Votes for online help75
When this was last updatedTue Jun 15 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Udemy Help Pages: What to Know

This is the Udemy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Udemy's best customer help page or faq or forum, this is the best entry point according to 3,456 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.udemy.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Udemy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Udemy: General Information

Udemy does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Udemy one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Udemy.

Do Udemy and GetHuman work together?

GetHuman has no relationship with Udemy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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