US Bank Help Pages

US Bank Customer FAQ, Forum, and Online Help Desk

Average time to fix: (68 hours)
Busiest time: 1:30pm
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Recent US Bank help topics searched

I paid off my car loan with US Bank years ago. I need a letter saying this so I can ge...
My utility auto payments are not being reported to Experian Credit. I am trying to use...
i want to add an authorize user to my us bank credit card. please can you help me do th...
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Reverse a credit bureau charge
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I would like to raise a complaint regarding my last call and the issue I reported again...
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About my us bank credit card
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Get help with my issue

US Bank Online Help at www2.usbank.com - Info & Stats

Help desk address
https://www2.usbank.com/cgi_w2/cfm/emailUs.cfm
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1:30pm
Average turnaround time
68
Rank amongst all ways to reach them
5
Other means of communication
phone, web
Communication customer rating
79%
Quality of help rating
94%
Votes for online help
656
When this was last updated
Tue Feb 11 2020 09:00:00 GMT+0000 (UTC)
Best phone number
800-872-2657

US Bank Help Pages: What to Know

This is the US Bank help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for US Bank's best customer help page or faq or forum, this is the best entry point according to 72,852 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-872-2657) which we show above. Sometimes when you dig through the various help topics and volumes on www2.usbank.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from US Bank agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting US Bank: General Information

US Bank has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with US Bank using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-872-2657 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like US Bank.

Do US Bank and GetHuman work together?

GetHuman has no relationship with US Bank and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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