The Trainline Help Pages

The Trainline Customer FAQ, Forum, and Online Help Desk

The Trainline Help @ help.thetrainline.com
Customer Help
Average time to fix: (29 hours)
Busiest time: 9am
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Recent The Trainline help topics searched

Because of Corona, we had to use other means of transport on our return journey.*Attemp...
Hi I bought my train ticket to travel to London from Boston on the ******** @ *:**am to...
Yesterday I boarded a train from Liverpool to Hull, changing at Leeds. A relative had b...
Dosssier Voyage: SCLRZJ.*Reference client: *******************.*I replied to an email f...
Hi I booked the above ticket with Trainline on ** Sept for a journey on ** Sept Cwmbran...
I booked a train for Monday **th September, from Exeter St Davids to Salisbury, **.***i...
I purchased two direct First class tickets to travel from London Paddington Station to...
Good morning. I purchased * return tickets from London Euston to Preston for **th and...
I am unable to add my e-tickets to apple wallet. Never had this problem before
I sent tickets back for refund on the ****** registered post next day delivery not had...
I noticed that I booked my ticket with the wrong Mail Adresse the problem is I don‘t k...
I am wanting to travel from London St Pancras to Deal return in September - I have be...
Where does the train stop from Skegness is it Nottingham or derby
Spoke to someone today about tickets they said they email new documents over still not...
Hi i need fix my ticket i do know i put wrong email how i fix my ticket i beya S...
I had started to purchase a return ticket on the Trainline app from Bury St. Edmunds to...
I had a return journey between London and Paris booked with Eurostar but via Trainline...

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The Trainline Online Help at help.thetrainline.com - Info & Stats

Help desk addresshttp://help.thetrainline.com/app/ask
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time29
Rank amongst all ways to reach them3
Other means of communicationphone, twitter, web
Communication customer rating87%
Quality of help rating92%
Votes for online help35
When this was last updatedSat Jun 19 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number+44-0871-244-1545

The Trainline Help Pages: What to Know

This is the The Trainline help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for The Trainline's best customer help page or faq or forum, this is the best entry point according to 11,154 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (+44-0871-244-1545) which we show above. Sometimes when you dig through the various help topics and volumes on help.thetrainline.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from The Trainline agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting The Trainline: General Information

The Trainline has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with The Trainline using 3 different media: phone, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number +44-0871-244-1545 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like The Trainline.

Do The Trainline and GetHuman work together?

GetHuman has no relationship with The Trainline and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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