The Trainline Help Pages

The Trainline Customer FAQ, Forum, and Online Help Desk

The Trainline Help @
Customer Help
Average time to fix: (54 hours)
Busiest time: 10:15am
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Recent The Trainline help topics searched

I made a mistake typing in my email address. My email needs to be amended from...
My **.** train, ********** Scarborough to Manchester airport was cancelled. The online...
I am entitled to a refund from Trainline, but the online process is sending me round in...
My train journey on **th July was cancelled due to the train strike and I was refunded...
Senior railcard is not showing on app but was there before
Am away from home. Phone died suddenly. Can't log into my trainline account as can't re...
I accidentally asked for a refund of a ticket that I actually wanted to use. Plus the...
Dear Sir * Madam,**I am writing to you to raise an issue about: Trains**The issue that...
Hi I have booked a train ticket from Elsmere port train station to new Brighton however...
Hello I'm trying to get refund on tickets but when I go to my bookings it says no upcom...
How can I be compensated by Trainline for a service which they have provided me with?*I...
I have recently purchased a senior railcard and have received an email asking me to dow...
I have just bought a * year family railcard online and it has taken £** of my credit ca...
I've just ordered tickets and realised I booked Thursday ** September to Sunday * Octob...
I don’t have my ticket to get the bus
PLEASE can you help me with a request for partial refund for the horrendous journey on...

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The Trainline Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time54
Rank amongst all ways to reach them3
Other means of communicationphone, twitter, web
Communication customer rating76%
Quality of help rating67%
Votes for online help60
When this was last updatedSun Sep 25 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number+44-0871-244-1545

The Trainline Help Pages: What to Know

This is the The Trainline help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for The Trainline's best customer help page or faq or forum, this is the best entry point according to 11,154 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (+44-0871-244-1545) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from The Trainline agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting The Trainline: General Information

The Trainline has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with The Trainline using 3 different media: phone, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number +44-0871-244-1545 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like The Trainline.

Do The Trainline and GetHuman work together?

GetHuman has no relationship with The Trainline and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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