The Trainline Help Pages
The Trainline Customer FAQ, Forum, and Online Help Desk
The Trainline Help @ help.thetrainline.comCustomer Help
- It takes an average of 30 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 10:15am.
- Common topics include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling The Trainline and talking to a real human being instead of searching their help site for answers.
Recent The Trainline help topics searched
To whom it may concern,*I am writing with regard to some problem with the train tickets...
Ich habe Tickets gekauft aber ich habe schnell geschrieben mein email und mein email A...
My train got cancelled when I was going to Glasgow from Dundee it stopped at Perth and...
I didn’t got my booking confirmation. I only have the booking number and they already t...
Bought return this morning.halifax to King's cross the outward journey is an off peak...
I have a senior railcard which is digital. I do not have a smart phone, but do have a K...
I gave the wrong email *And I received don’t receive any tickets *And they have buck th...
I don’t received the my ticket because I gave the wrong email
Hiya I have purchased the wrong railcard tried to buy a senior railcard and have unfort...
Train from St Austell to London Paddington was partiallly cancelled. Had to drive from...
I made a reservation for a ticket Valencia-Madrid and I was suppossed to receive my con...
I would like a refund for a disrupted return train journey. I had to use a rail replace...
I want to cancell my ticket to Par*s. It was means to be to Madrid. I didnt my localiza...
Hi I book the train ticket on the ** December which I was going to Nottingham from Manc...
I didn’t get my ticket in my email *How do I travel without my ticket
i booked a ticket to berlin brandenburg flug and trainline says i have to take train RE...
cote-no.* *************I took the wrong email-no., plaese send the tickets to *****@***.com
The Trainline Online Help at help.thetrainline.com - Info & Stats
Help desk addresshttp://help.thetrainline.com/app/ask
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time30
Rank amongst all ways to reach them3
Other means of communicationphone, twitter, web
Communication customer rating88%
Quality of help rating91%
Votes for online help36
When this was last updatedMon Apr 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number+44 871 244 1545
The Trainline Help Pages: What to Know
This is the The Trainline help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for The Trainline's best customer help page or faq or forum, this is the best entry point according to 11,154 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (+44 871 244 1545) which we show above. Sometimes when you dig through the various help topics and volumes on help.thetrainline.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from The Trainline agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting The Trainline: General Information
The Trainline has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with The Trainline using 3 different media: phone, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number +44 871 244 1545 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like The Trainline.
Do The Trainline and GetHuman work together?
GetHuman has no relationship with The Trainline and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.