Telus Help Pages

Telus Customer FAQ, Forum, and Online Help Desk

Telus Help @ telus.com
Customer Help
Average time to fix: (88 hours)
Busiest time: 1:15pm
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Recent Telus help topics searched

my accounts won't link on MyTelus, I added Home Security today and I can't get into the app.
I have a cell phone: ***-***-****. In December **** I went to the Telus outlet in Oakri...
I just received a bill from you, although my equipment was returned about a month ago...
We had a power outage on Monday and when power was restored, it caused our Cisco CIS...

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Telus Online Help at telus.com - Info & Stats

Help desk addresshttp://www.telus.com/en/nb/get-help/contact-us/index.jsp
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time88
Rank amongst all ways to reach them4
Other means of communicationphone, chat, web
Communication customer rating79%
Quality of help rating70%
Votes for online help68
When this was last updatedSun Sep 25 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-558-2273

Telus Help Pages: What to Know

This is the Telus help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Telus's best customer help page or faq or forum, this is the best entry point according to 9,438 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-558-2273) which we show above. Sometimes when you dig through the various help topics and volumes on telus.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Telus agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Telus: General Information

Telus has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Telus using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-558-2273 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Telus.

Do Telus and GetHuman work together?

GetHuman has no relationship with Telus and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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