Telus Customer Service Issues

I recently contacted customer service to request that bills not be sent a month ahead of the due date. It is frustrating that late fees are applied quickly, but there is no acknowledgment for paying early. The request for my driver's license for verification raises concerns about privacy. Providing personal details like a driver's license should not be necessary. It feels invasive, and I am considering switching to a different provider. The practice of billing a month in advance and asking for unnecessary personal information is off-putting. The insistence on a driver's license seems unjustified and excessive. This situation has led me to explore other options to avoid these issues.

I recently contacted your customer service to request that bills not be sent a month ahead of the due date. I feel frustrated that I am charged late fees for one-day delays but never receive credit for paying in advance. I am also upset about being asked for my driver's license for verification purposes. It feels invasive and unnecessary. I am considering switching to another carrier due to the advanced billing and privacy concerns regarding providing personal information like a driver's license which was not initially required. Your practices seem unfair, especially as you insist on details unrelated to my phone bill. I hope this feedback is taken seriously, and I can find a resolution that doesn't involve the need for my driver's license or early bill payments.

Dear Customer Service Team, I recently completed my application for the Data Analyst position in the UK on your website. Regrettably, I realized that the CV template I used still had generic information that wasn't mine. I have now updated the template with my career and education details. Could you please advise on how I can upload the correct CV to my application? Thank you for your assistance. Have a great day. Regards, Simone