TaxAct Help Pages

TaxAct Customer FAQ, Forum, and Online Help Desk

TaxAct Help @ taxact.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 9am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with an expert

Recent TaxAct help topics searched

Tax Act added the $**** rebate to our taxes and the IRS is saying we aren't entitled to...
I submitted my taxes back in January and still have not received them. I sent in paperw...
my return was reject by the IRS saying that someone already claimed a dependent of mine
Username and password problems. unable to remember the one used last year. Tried severa...
Overcharged on tax return
Need to talk to an agent. Complicated problem.
I did my taxes with you'll and put in on a serve card through I still have not received...
Went to pay total and it was more than it was supposed to be.
I was trying to import items into the ****-B form from a CSV and need to undo it as the...
I filed my tax return on march *st and i still have not got my card in the mail im at m...
state e filing wont go thru. federal went through. said something about an added PDf
I filed my taxes through you guys on February **,**** and I have received my Oregon tax...
I need help with my Amend Federal Tax Return. I submitted it without adding my...
I need to update my direct deposit info. Something happened to my account that my refun...
Irs changed my refund

Get help with my issue

TaxAct Online Help at taxact.com - Info & Stats

Help desk addresshttp://www.taxact.com/tsupport/support_request.asp#email_step2
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time38
Rank amongst all ways to reach them3
Other means of communicationphone, web
Communication customer rating76%
Quality of help rating63%
Votes for online help561
When this was last updatedThu Jun 30 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number319-373-3600

TaxAct Help Pages: What to Know

This is the TaxAct help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for TaxAct's best customer help page or faq or forum, this is the best entry point according to 105,324 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (319-373-3600) which we show above. Sometimes when you dig through the various help topics and volumes on taxact.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from TaxAct agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting TaxAct: General Information

TaxAct has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with TaxAct using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 319-373-3600 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like TaxAct.

Do TaxAct and GetHuman work together?

GetHuman has no relationship with TaxAct and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $1 one-week trial membership and chat with a real expert now.
Get Live Expert Help

TaxAct Contact Info

Other Company Help Desks

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!