TaxAct Help Pages

TaxAct Customer FAQ, Forum, and Online Help Desk

TaxAct Help @ taxact.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 1:30pm
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Recent TaxAct help topics searched

Quiero saber porque me cobraron $***.**. si cuando hice los taxis me dice que cobraban **.**.
My tax refund was sent out but the wrong routing number was used so my bank said they d...
When will my Federal Tax Owed amount be deducted from my account?
Paid twice for deluxe **** thought it was for both fed and state
Where do I put ****nec should put with unemployment?
I need someone's help. I am unable to purchase one more state (NY) that I need to compl...
I can not retrieve my **** tax return
Need unlock code for my **** return*email: *****@***.com
I cannot sign into my account. I have tried recovery. This website will simply not take...
How do I change tax payments carried over from one year to the next? I tried changing...
I have not received my Federal refund. Normally, I receive it within * to * days after...
Where's my refund web page does not acknowledge that my return has been accepted.*The S...
TaxAct does not allow me to Efile
I filled out a ****-x amended Federal return. At the end it says it's been submitted a...
I’m putting in my correct AGI number but it’s still rejecting my tax return
I wanted to see if I qualified for injured spouse. I answered all the questions and tax...
I tried to file for injured spouse but taxact said I didn't qualify for it after I answ...

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TaxAct Online Help at taxact.com - Info & Stats

Help desk addresshttp://www.taxact.com/tsupport/support_request.asp#email_step2
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time38
Rank amongst all ways to reach them3
Other means of communicationphone, web
Communication customer rating74%
Quality of help rating65%
Votes for online help562
When this was last updatedWed Jun 09 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number319-373-3600

TaxAct Help Pages: What to Know

This is the TaxAct help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for TaxAct's best customer help page or faq or forum, this is the best entry point according to 105,324 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (319-373-3600) which we show above. Sometimes when you dig through the various help topics and volumes on taxact.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from TaxAct agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting TaxAct: General Information

TaxAct has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with TaxAct using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 319-373-3600 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like TaxAct.

Do TaxAct and GetHuman work together?

GetHuman has no relationship with TaxAct and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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