TaxAct Help Pages

TaxAct Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 2pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help with Recover AccountHelp with Ask For Tax HelpHelp with Rejected ReturnHelp with Refund a ChargeHelp with Software ProblemHelp with something else
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now. Chat with an expert

Recent TaxAct help topics searched

Trying to make sure I filed my return to tax act I can’t find anything to verify this i...
In preparing the return the process stops at '' consent to use tax info''. Initially I...
Taxact, need to amend **** return. I want to reopen my **** online tax file and have t...
Locate my Agi from last year
I can’t locate my Agi
I cannot get the locality code entered on my state return. I try to go down the list t...
I filed my tax return usuing my W-* and transfer info on the W-* for both Federal & Sta...
So I filled out everything needed to finish my **** return my name is Nicholas J Grunna...
Where's my refund coming to me???
I need is the form number to appeal a penalty on an IRA on *the required minimum distr...
recover account from ****
last year I was self employed but not this year. I have w*. How do I change my taxact...
Why was my return rejected
Having trouble filing my ****misc
I do not see any of the past year taxes under my account, and I need to import them int...
need help fixing the state portion of the return
I do not have a mobile phone is there a way to create an account so i can do my tax.
Get help with my issue

TaxAct Online Help at taxact.com - Info & Stats

Help desk address
http://www.taxact.com/tsupport/support_request.asp#email_step2
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2pm
Average turnaround time
38
Rank amongst all ways to reach them
3
Other means of communication
phone, web
Communication customer rating
72%
Quality of help rating
67%
Votes for online help
565
When this was last updated
Mon May 18 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
319-373-3600

TaxAct Help Pages: What to Know

This is the TaxAct help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for TaxAct's best customer help page or faq or forum, this is the best entry point according to 105,324 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (319-373-3600) which we show above. Sometimes when you dig through the various help topics and volumes on taxact.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from TaxAct agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting TaxAct: General Information

TaxAct has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with TaxAct using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 319-373-3600 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like TaxAct.

Do TaxAct and GetHuman work together?

GetHuman has no relationship with TaxAct and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $1 one-week trial membership and chat with a real expert now.
Get Live Expert Help

TaxAct Contact Info

Other Company Help Desks

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!
Call Toll-Free: 888-959-6783
Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!