TCL Help Pages

TCL Customer FAQ, Forum, and Online Help Desk

TCL Help @ support.tcl.com
Customer Help
  • It takes an average of 69 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9am.
  • Common topics include Overcharge on Account, Order a Part, Account Access, Suspended Account, Activate Account, and more.
Since there is a phone number available, we have to recommend calling TCL and talking to a real human being instead of searching their help site for answers.

Recent TCL help topics searched

I have a **" tcl roku smart tv. The backlight has gone out. Where can I get it repaired?
Brightness automatically dims and brightens even if the dynamic brightness and dynamic...
Screen went black but volume still works
The acreen went black. But i can still here the volume
I git a tv **in from walmart October of **** and something went wrong with it i got a w...
My tcl *K roku tv will not connect to WiFi. I am with sudden-link.
No apps working. Cant factory reset. Think someone making fake T.Vs
My Netflix isn't working and I cant cast anything on my android tv
Purchased on August *, **** TCL - **" Class - LED - * Series - ****p - Smart - *K UHD...
There is a box on the side of my homescreen that shows ads. The content can be very ina...
No puedo conectar mi audio v*a inal*mbrica
Setting up my **S*** **" Roku TV, I hit "remove" button and accidentally removed the AV...
I purchased the ** inch ROKU TV last year for Christmas. First a while line appeared v...
I'm trying to unlock my tcl Android phone
Tv is on but there is no video, just blinking only, on and off. How can I fix it?
Hi TCL team, I am writing this complaint to let you guys know that how pathetic your pr...
I unpacked and tried to set up this television yesterday, and the screen is damaged and...

TCL Online Help at support.tcl.com - Info & Stats

Help desk addresshttps://support.tcl.com/contact-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time69
Rank amongst all ways to reach them6
Other means of communicationphone, twitter, web, chat
Communication customer rating73%
Quality of help rating72%
Votes for online help25
When this was last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-300-8837

TCL Help Pages: What to Know

This is the TCL help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for TCL's best customer help page or faq or forum, this is the best entry point according to 5,358 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-300-8837) which we show above. Sometimes when you dig through the various help topics and volumes on support.tcl.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from TCL agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting TCL: General Information

TCL has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with TCL using 4 different media: phone, twitter, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-300-8837 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like TCL.

Do TCL and GetHuman work together?

GetHuman has no relationship with TCL and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

TCL Contact Info

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