TCL Phone Number
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Current Wait: 37 mins (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
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Reasons customers like you called recently
I just want to know if the stands on the TCL **** model the *** model mini LED if the l...
Im dealor, my customer complaint in tcl led tv *problem on oct-**** . Im booking in cos...
Can’t hook up my sound bar to my tv
Randomly about an hour ago I have a pop up that continuously keeps showing up every few...
I have sound but pic stays hlAck.cant bring up settings cuz nothing will show up
I PURCHASED A **'FLAT SCREEN MY ISSUE IS EVERY **SECS I GET A POP UP ON THE LEFT SIDE O...
We have purchased TV on **th November. But now remote not functioning..**TV details...
How do I put my favorite channels on. Tv
I purchased a TCL **" tv and it works fine except it displays no signal when i connect...
Stop taking my money all the day.plass I do not have the money
Tv screen broke . I just bought my roku tv a few months ago and I want to know if ther...
Good morning we had bought a brand new TCL TV and had a problem with it immediately but...
How should i connnect my mobile to tv suing which app i should connect
Recovery mode is on my TV and I can't get no station's. I've been trying Wednesday. I n...
How do I get the vertical panel off my TV screen it displays service and its header say...See more recent reasons for calling
Help me with my issue
Our Editor's Notes on TCL's Phone-Based Customer Care
TCL is a multinational consumer electronics company. As a major supplier of popular products used in people's homes, it isn't surprising that TCL gets a lot of requests for customer service each and every day.
Why Do People Call TCL Customer Support?
People call TCL for a range of reasons, including:
- Getting information about products
- Finding product retailers and authorized repair centers
- Troubleshooting and technical support
- Filing warranty claims
It should be noted that while TCL does showcase its products on its website, it only provides links to authorized retailers, and does not sell its products directly to consumers in the United States.
Best Practices for Calling TCL Customer Service
- If you need to call TCL customer service, there are several things that you can do two expedite your call and get the service that you deserve:
Like many companies, TCL has several different divisions and each division has its own customer service department. Visit the website and make sure you are calling the correct number. TCL organizes is divisions by product type.
- Call during business hours. Hours of operation for most divisions are Monday through Friday, 8 AM to 9 PM Eastern time and Saturday and Sunday 9 AM to 6 PM Eastern time. If you are calling about a mobile device, customer service hours are Monday through Friday 10 AM to 11 PM Eastern and Saturday 11 AM to 10 PM Eastern.
- Have all relevant documentation available when calling. This might include model and serial numbers for your devices and equipment, store or online order receipts, screenshots, and copies of previous correspondence between you and TCL, or the retailer, regarding your issue.
- If you are calling for troubleshooting or technical support, have your device or equipment in the room with you so that you can troubleshoot along with the customer service representative.
- Have some way of taking notes during your call. Call notes can be useful if you have to escalate your case.
How do Consumers Feel About Calling TCL Customer Service?
Online research does not reveal any pattern of customer complaints about TCL's phone-based customer service. This seems to suggest that consumers are generally satisfied with the level of customer support provided by the company.
What Kind of Issues can TCL Customer Service Representative Resolve?
TCL customer service can resolve many consumer issues, including, but not limited to, answering questions about product features and benefits, helping customers learn how to use their product, troubleshooting possible technical problems, providing information about retailers and helping users make a warranty claim.
What Can't Be Resolved With a Call to TCL Customer Service?
TCL does not sell its products directly, so customer service will not be able to sell you the item that you select. In addition, TCL customer support may have limited means of addressing problems that you might be having with a local retailer of TCL products. While a customer service representative may be able to provide technical support, issues such as malfunctioning or defective equipment cannot be fully addressed over the phone.
Product incompatibilities can be a significant frustration for many consumers. While a customer service agent may be able to recommend a workaround, ultimately, you may need to purchase new equipment or work with the manufacturer of your incompatible products. TCL cannot be responsible for incompatibilities with third-party electronics.
What Should You Do If You Have an Unsuccessful Call with TCL?
If you get off the phone with a TCL customer service representative and feel as though your questions were not answered or that your issues were not resolved, don't give up. You may still have options.
- First, review your call notes or if you did not take call notes, jot down what you remember from the call. You may be able to identify areas of miscommunication or misunderstanding that contributed to the call being unsuccessful.
- Next, call back and explain to the customer service representative this is your second call about the matter. Describe what went wrong with the first call and then state your preferred resolution. Doing this can give you and the customer service agent a shared goal to work toward.
- If a second call does not resolve your issue, try getting in touch another way. TCL does provide an online email option. Carefully describe your issue and submit your request. This option also provides you with a text record of your conversation with customer service.
- Another option is to connect with the retailer that sold you your product. The retailer may be willing to intervene on your behalf or even handle the issue on its own as a goodwill gesture.
Customer Number 877-300-8837 - by the Numbers
Phone number to dial877-300-8837
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanJust wait on the line
Rank (among phone numbers)1
Quality of communication78%
Quality of help83%
Information last updatedThu Jan 21 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
TCL's Best Toll-Free/800 Customer Phone Number
This is TCL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TCL agent. This phone number is TCL's Best Phone Number because 5,358 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-300-8837 include Order a Part, Account Access, Suspended Account, Activate Account, Overcharge on Account and other customer service issues. Rather than trying to call TCL we recommend you tell us what issue you are having and then possibly contact them via phone. In total, TCL has 1 phone number. It's not always clear what is the best way to talk to TCL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting TCL - by phone or otherwise
While 877-300-8837 is TCL's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other TCL customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides trying to call, best to start by telling us what the issue is above. If you think this information is inaccurate or know of other ways to contact TCL please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for TCL.
What is GetHuman's Relationship to TCL?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TCL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our eBay Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optimum Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like eBay or Optimum. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.