A:Just wait on the line.Our free phone can also navigate phone menus to get a live human at TCL for you.
Q:
Does TCL offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST.The least busy day is Sunday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 44 seconds.The longest hold times are on Thursday, and the shortest are on Saturday.You can skip the hold time for free.
Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Direct to a human · Please hold while we connect you to a specialist. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Direct to a human · Appliances, press 1. Television, press 2. Soundbars, press 3, or hold for a specialist. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 10am-11pm, Sat-Sun 11am-10pm EST · Direct to a human · For English, press 6. For French, press 5. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TCL below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TCL phone number to document the phone system.
Here is how our research team describes the way the TCL phone system greets you: Press 0 if you know the extension of the person you are calling, or stay on the line, and someone will answer your call in the order it was received.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from TCL's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling TCL support.
Please press zero if you know the extension of the person you are calling.
Otherwise, please stay on the line and your call will be answered in the order was received.
Please hold while we connect you to a specialist.
To better assist you, please have your model and serial number available.
They can be found on the back of your TV or on the side of the TV packaging.
For quality assurance, your call may be recorded.
All of our representatives are assisting other callers.
Your estimated wait time is two minutes.
Please remain on the line for the next available representative."
Excerpt from a call with TCL
Sunday, January 21, 2024 5:50 PM
What are the hours and when should I call?
TCL operates the call center for this 877-300-8837 phone number Mon-Fri 9am-12am, Sat-Sun 9am-6pm ET.The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 694 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TCL call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TCL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TCL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TCL is Sunday.The most busy day to call is Thursday, which averages 121% more phone calls by comparison.Again, this is based on a sample of 694 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Thursday, which is 11921% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call TCL is Saturday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TCL staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
Calling TCL's customer service number is a fairly straightforward experience, as long as you're calling the correct phone number. One thing to remember is that TCL segments its customer service numbers, so the 877-300-8837 phone number is only meant to be used for TCL television customer assistance. If you're calling about sound bars, appliances or mobile devices, you'll have a different number to call.
There was no menu to select from when I called the number, other than a choice between English and Spanish. After selecting English, I was quickly connected with a customer service rep, who asked how he could assist me. I told him that I needed help connecting my Fire TV stick to a TCL Roku TV. He asked for my first and last name, then asked me to check the back of the TV for a serial number.
I couldn't get to the back of the television, so he walked me through the menu on the TV to get to the "About" choice so he could get the information that way. He then asked for the best phone number to use for a call-back and for an email address in case we got disconnected.
After I gave him this information, he began the process of helping me set up the Fire TV stick. Before he began, he warned me that he could not promise it would work properly, as it was an external product. He asked me to connect the Fire TV stick to the HDMI 1 port and see if anything came up. I told him that the HDMI 1 port now said "Fire TV," and he asked me to select it and make sure it was working.
I did so and told him it seemed to be working. He said that was all there was to it and asked if I had any other questions. I said no, but he had one more question. He asked if I wanted to have the TCL TV automatically connect to the Fire TV stick when I turned it on. I said I didn't see the need for that, as it was working fine and I didn't mind hitting one button to get to the Fire TV. He said he understood and wished me a pleasant day.
Overall, I thought this was a strong customer service experience. The rep was incredibly thorough, taking the time to make sure he could reach me if we happened to get disconnected. He went above and beyond to get as many details as possible to ensure he could provide first-rate assistance, and he was pleasant to deal with. I didn't have any concerns about getting my problem solved, and I thought he handled every step with a professional demeanor. I feel very comfortable using this number from TCL for any television issues.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call TCL
If you have time to do a bit of reading before you call TCL, we recommend you read over some of our problem-specific articles.
TCL, short for "The Creative Life," is a global electronics brand committed to enhancing people's lives through innovative technology. With a rich history spanning over 35 years, TCL has evolved into a leading player in the consumer electronics industry. TCL offers a diverse range of products, including televisions, mobile phones, audio devices, home appliances, and smart home solutions. Renowned for their exceptional display technologies, TCL televisions provide immersive viewing experiences with stunning picture quality, vibrant colors, and incredible detail. Committed to innovation, TCL continuously invests in research and development to deliver cutting-edge products that cater to evolving consumer needs. With a mission to shape the future through intelligent technology, TCL combines innovation, affordability, and user-friendly designs to provide exceptional products for a connected lifestyle.
Yes, TCL products are designed to be energy efficient. We prioritize sustainability and have implemented various features and technologies to minimize power consumption. Our range of televisions, air conditioners, and other appliances are built with advanced LED backlighting and energy-saving modes. For instance, our televisions are equipped with TCL's Natural Light Engine that optimizes brightness levels to enhance visuals while reducing energy usage. Additionally, our air conditioners utilize smart technology to adjust cooling patterns based on occupancy and ambient conditions, resulting in reduced power consumption. TCL constantly strives to meet energy efficiency standards and encourages environmentally conscious choices through our product lineup. By selecting TCL, customers can enjoy both outstanding performance and reduced energy consumption for a more sustainable future.
TCL offers a diverse range of products to cater to various needs and preferences. As a leading global electronics brand, TCL specializes in manufacturing and distributing cutting-edge technology products. Their product portfolio includes smart televisions, which boast high-resolution displays and innovative features such as voice control and built-in streaming platforms. Additionally, TCL offers audio devices, including soundbars and headphones, providing immersive sound experiences. The brand also excels in producing home appliances, encompassing air conditioners and refrigerators, known for their energy efficiency and intelligent designs. For tech-savvy consumers, TCL provides a selection of smartphones with advanced camera capabilities, powerful processors, and stunning displays. With its commitment to delivering quality and affordable electronics, TCL continues to enhance lifestyles and redefine entertainment experiences across the globe.
Click the link above to get answers to just about any TCL customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TCL, and their purpose. Are any of these similar to the reason you are trying to call?
TV sound issue: "Yes. Sound, but no picture."
- From a call lasting 13m 38s , Nov 29, 2024 7:25 PM
Home page setup: "Can't find settings icon to set up my home page."
- From a call lasting 9m 58s , Nov 25, 2024 4:42 PM
Information about why customers call TCL is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TCL provides this option.
Use the link to connect with customer service through Twitter
TCL, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- TCL customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TCL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TCL agent. This phone number is TCL's best phone number because 5,358 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-300-8837 include Overcharge on Account, Order a Part, Account Access, Suspended Account, Activate Account and other customer service issues. Rather than trying to call TCL first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web or chat. In total, TCL has 4 phone numbers. It's not always clear what is the best way to talk to TCL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TCL. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TCL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
