TCL Customer Service

Phone Number & Contact Info

TCL's Best Phone Number

Toll-free·Calls TV Customer Service·Most popular TCL number

How do I talk to a live human at TCL?

A:Just wait on the line

Does TCL offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

TCL Customer Phone Numbers

Sound Bar Customer Service

Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Direct to a human · Please hold while we connect you to a specialist.

Appliances Customer Service

Toll-free · Mon-Fri 9am-12am, Sat-Sun 9am-6pm EST · Direct to a human · Appliances, press 1. Television, press 2. Soundbars, press 3, or hold for a specialist.

Mobile Device & Headphone Customer Service

Toll-free · Mon-Fri 10am-11pm, Sat-Sun 11am-10pm EST · Direct to a human · For English, press 6. For French, press 5.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TCL phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Here is how our research team describes the way the TCL phone system greets you: Press 0 if you know the extension of the person you are calling, or stay on the line, and someone will answer your call in the order it was received.
Below are some clips we've found from TCL's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling TCL support. Please press zero if you know the extension of the person you are calling. Otherwise, please stay on the line and your call will be answered in the order was received. Please hold while we connect you to a specialist. To better assist you, please have your model and serial number available. They can be found on the back of your TV or on the side of the TV packaging. For quality assurance, your call may be recorded. All of our representatives are assisting other callers. Your estimated wait time is two minutes. Please remain on the line for the next available representative."
Excerpt from a call with TCL
Sunday, January 21, 2024 5:50 PM

What are the hours and when should I call?

TCL operates the call center for this 877-300-8837 phone number Mon-Fri 9am-12am, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 329 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TCL phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TCL staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TCL is Sunday. The most busy day to call is Monday, which averages 146% more phone calls by comparison. Again, this is based on a sample of 329 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call TCL

In summation, the best day to call TCL is Wednesday.

Calling this TCL Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Aug 30, 2023

Calling TCL's customer service number is a fairly straightforward experience, as long as you're calling the correct phone number. One thing to remember is that TCL segments its customer service numbers, so the 877-300-8837 phone number is only meant to be used for TCL television customer assistance. If you're calling about sound bars, appliances or mobile devices, you'll have a different number to call.

There was no menu to select from when I called the number, other than a choice between English and Spanish. After selecting English, I was quickly connected with a customer service rep, who asked how he could assist me. I told him that I needed help connecting my Fire TV stick to a TCL Roku TV. He asked for my first and last name, then asked me to check the back of the TV for a serial number.

I couldn't get to the back of the television, so he walked me through the menu on the TV to get to the "About" choice so he could get the information that way. He then asked for the best phone number to use for a call-back and for an email address in case we got disconnected.

After I gave him this information, he began the process of helping me set up the Fire TV stick. Before he began, he warned me that he could not promise it would work properly, as it was an external product. He asked me to connect the Fire TV stick to the HDMI 1 port and see if anything came up. I told him that the HDMI 1 port now said "Fire TV," and he asked me to select it and make sure it was working.

I did so and told him it seemed to be working. He said that was all there was to it and asked if I had any other questions. I said no, but he had one more question. He asked if I wanted to have the TCL TV automatically connect to the Fire TV stick when I turned it on. I said I didn't see the need for that, as it was working fine and I didn't mind hitting one button to get to the Fire TV. He said he understood and wished me a pleasant day.

Overall, I thought this was a strong customer service experience. The rep was incredibly thorough, taking the time to make sure he could reach me if we happened to get disconnected. He went above and beyond to get as many details as possible to ensure he could provide first-rate assistance, and he was pleasant to deal with. I didn't have any concerns about getting my problem solved, and I thought he handled every step with a professional demeanor. I feel very comfortable using this number from TCL for any television issues.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call TCL

If you have time to do a bit of reading before you call TCL, we recommend you read over some of our problem-specific articles.

What is TCL?

TCL, short for "The Creative Life," is a global electronics brand committed to enhancing people's lives through innovative technology. With a rich history spanning over 35 years, TCL has evolved into a leading player in the consumer electronics industry. TCL offers a diverse range of products, including televisions, mobile phones, audio devices, home appliances, and smart home solutions. Renowned for their exceptional display technologies, TCL televisions provide immersive viewing experiences with stunning picture quality, vibrant colors, and incredible detail. Committed to innovation, TCL continuously invests in research and development to deliver cutting-edge products that cater to evolving consumer needs. With a mission to shape the future through intelligent technology, TCL combines innovation, affordability, and user-friendly designs to provide exceptional products for a connected lifestyle.

Are TCL products energy efficient?

Yes, TCL products are designed to be energy efficient. We prioritize sustainability and have implemented various features and technologies to minimize power consumption. Our range of televisions, air conditioners, and other appliances are built with advanced LED backlighting and energy-saving modes. For instance, our televisions are equipped with TCL's Natural Light Engine that optimizes brightness levels to enhance visuals while reducing energy usage. Additionally, our air conditioners utilize smart technology to adjust cooling patterns based on occupancy and ambient conditions, resulting in reduced power consumption. TCL constantly strives to meet energy efficiency standards and encourages environmentally conscious choices through our product lineup. By selecting TCL, customers can enjoy both outstanding performance and reduced energy consumption for a more sustainable future.

What products does TCL offer?

TCL offers a diverse range of products to cater to various needs and preferences. As a leading global electronics brand, TCL specializes in manufacturing and distributing cutting-edge technology products. Their product portfolio includes smart televisions, which boast high-resolution displays and innovative features such as voice control and built-in streaming platforms. Additionally, TCL offers audio devices, including soundbars and headphones, providing immersive sound experiences. The brand also excels in producing home appliances, encompassing air conditioners and refrigerators, known for their energy efficiency and intelligent designs. For tech-savvy consumers, TCL provides a selection of smartphones with advanced camera capabilities, powerful processors, and stunning displays. With its commitment to delivering quality and affordable electronics, TCL continues to enhance lifestyles and redefine entertainment experiences across the globe.

Top TCL customer service problems

Click the link above to get answers to just about any TCL customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TCL, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 54s , Jul 10, 2024 9:34 AM
: "undefined"
- From a call lasting 54s , Jul 10, 2024 8:27 AM
: "undefined"
- From a call lasting 54s , Jul 10, 2024 7:54 AM
: "undefined"
- From a call lasting 27s , Jul 9, 2024 11:27 AM
Trouble connecting device to TV: "I'm having trouble connecting my cell phone to my Roku or TCL Roku TV."
- From a call lasting 46m 49s , Jun 30, 2024 1:52 PM
Inquiring about cell phones: "I want another phone. Oh, TCL."
- From a call lasting 3m 12s , Jun 21, 2024 1:21 PM
Language assistance request: "Please call Kanak to Indian English."
- From a call lasting 1m 45s , Jun 13, 2024 3:25 AM
Keypad access issue: "I cannot get to the keypad on my TCL phone."
- From a call lasting 2m 7s , Jun 10, 2024 7:15 PM
Warranty claim for TV: "I'm trying to make a warranty claim on a TV I bought."
- From a call lasting 36m 11s , Jun 1, 2024 1:11 AM
TV app connectivity issue: "When I put on Paramount or Netflix and try to watch a movie, it bounces right off."
- From a call lasting 16m 30s , May 29, 2024 1:50 PM

More TCL Customer Service Contacts

There are of course other ways to contact TCL customer service besides the phone. Below we list the best ones, by medium.

TCL Customer Service Live Chat

twitter.com - Technical Support
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TCL provides this option.

TCL Customer Service on X (formerly Twitter)

@TCL_USA - Customer Service
Use the link to connect with customer service through Twitter
TCL, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

TCL Customer Help Desk / Web Support

support.tcl.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- TCL customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TCL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TCL agent. This phone number is TCL's best phone number because 5,358 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-300-8837 include Order a Part, Account Access, Suspended Account, Activate Account, Overcharge on Account and other customer service issues. Rather than trying to call TCL first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web or chat. In total, TCL has 4 phone numbers. It's not always clear what is the best way to talk to TCL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TCL. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TCL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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