Southwest Airlines Help Pages

Southwest Airlines Customer FAQ, Forum, and Online Help Desk

Southwest Airlines Help @
Customer Help
Average time to fix: (1 hours)
Busiest time: 9:30am
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Recent Southwest Airlines help topics searched

I have a LUV travel voucher issued as a credit for delayed baggage. It expires today an...
I have both my COVID vaccine shots, do I need a COVID test to travel from Orlando to In...
I called what I thought was a travel agency company to receive help with a fight I book...
Last night I came from BNA to SMF. My luggage was broken and I realize it today. Is it...
need assistance for flight
I bought a ticket from New Orleans to Denver. I bought the chicken early option with it...
I cannot see my reservation on the Southwest website
Flight schedule for today
Redeem credit for flight. Lost confirmation. I am using an app that waits on hold. P...
Need to change flights for canceled flight.
We had to cancel a flight to Hawaii because the wedding I was to officiate was cancelle...
Unused credit expired
Need to review the trip and transaction history for my upcoming flight
Need to add a lap child to a flight. Also change a lastname on ticket on a different flight
Rebook for DEN-OAK *:**pm flight on Tuesday March **, due to family being separate. Ori...
Need to add companion info
My flight from BWI to ECP has been changed to a flight with a lay over. I want a non st...

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Southwest Airlines Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time1
Rank amongst all ways to reach them5
Other means of communicationphone, web, facebook, twitter
Communication customer rating74%
Quality of help rating93%
Votes for online help3,658
When this was last updatedWed Apr 14 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-435-9792

Southwest Airlines Help Pages: What to Know

This is the Southwest Airlines help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Southwest Airlines's best customer help page or faq or forum, this is the best entry point according to 162,408 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-435-9792) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Southwest Airlines agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Southwest Airlines: General Information

Southwest Airlines has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Southwest Airlines using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-435-9792 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Southwest Airlines.

Do Southwest Airlines and GetHuman work together?

GetHuman has no relationship with Southwest Airlines and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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