Southwest Airlines Help Pages

Southwest Airlines Customer FAQ, Forum, and Online Help Desk

Average time to fix: (1 hours)
Busiest time: 10:15am
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Recent Southwest Airlines help topics searched

want travel credit for better fare
I would like to cancel a flight and book another flight.
trying to make changes to a Southwest Airlines ticket in the wake of Coronavirus hysteria.
Rebook same flight at current, lower cost
need to change a flight
I HAVE A RETURN FLIGHT ON A ROUND TRIPTHAT I NEED TO CHANGE THE AIRPORT
I need to cancel my existing reservation. Due to the Corona virus and my health.
My booked flights have gone down in price and I want to be refunded the difference.
I need a refund because I feel uncomfortable flying with the state of emergency Ohio is...
Need a confirmation number
Need to add companion pass to current reservation.
I need to cancel my flight to Albany, NY due to my high risk for the coronavirus. Than...
If the credit voucher i have from a previous cancelled trip is nearing its expiration...
I really need someone to call me back I have spent hours on hold with no connection I n...
Trying to change my southwest flight
we have a non refundable ticket to Atlanta In July. is there any change in the non ref...
Trying to pay for ticket. Your site keeps saying "Enter valid expiration date, but does...
Get help with my issue

Southwest Airlines Online Help at southwest.com - Info & Stats

Help desk address
https://www.southwest.com/contact-us/contact-us.html?int=PREMTWRCONTACTUS
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
1
Rank amongst all ways to reach them
4
Other means of communication
phone, web, facebook, twitter
Communication customer rating
73%
Quality of help rating
47%
Votes for online help
3,659
When this was last updated
Tue Mar 31 2020 09:00:00 GMT+0000 (UTC)
Best phone number
800-435-9792

Southwest Airlines Help Pages: What to Know

This is the Southwest Airlines help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Southwest Airlines's best customer help page or faq or forum, this is the best entry point according to 162,408 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-435-9792) which we show above. Sometimes when you dig through the various help topics and volumes on southwest.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Southwest Airlines agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Southwest Airlines: General Information

Southwest Airlines has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Southwest Airlines using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-435-9792 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Southwest Airlines.

Do Southwest Airlines and GetHuman work together?

GetHuman has no relationship with Southwest Airlines and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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