Social Security Help Pages

Social Security Customer FAQ, Forum, and Online Help Desk

Social Security Help @ socialsecurity.gov
Customer Help
  • It takes an average of 84 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 3:30pm.
  • Common topics include Report Fraud, Missing Payment, Question About Benefits, Update Account Info, Can't Login, and more.
Since there is a phone number available, we have to recommend calling Social Security and talking to a real human being instead of searching their help site for answers.

Recent Social Security help topics searched

Hello I found out about the SGA limit, I'm ** yrs old, still struggling with college de...
Change Direct deposit to a new bank account one i have used before
I filled out the form to have taxes taken out of my social security. I dropped it off...
My mothers has been changed to a different account since she has been under ** hour car...
on **** i got a letter from the Winter Haven office saying i will get my first payment...
I wish to discuss a letter I got claim number: **T****K*****-B
need to make an appointment to schedule a medical exam for disability determination. th...
Social Security is going to start withholding money from my benefits for Medicare, I re...
I am seeking a war veteran's SS* for a spouse of the deceased veteran who is in an Alzh...
I have not received the last two $*** reimbursements checks form the US Dept of Treasur...
Medicare has been receiving a $*** payment from my bank every * months for years. I hav...
I am missing a payment from social security that should have been been deposited on Mar...
******** GREETINGS,*Back sever weeks ago I was robbed of my cell phone.... I had been a...
Social Secuirty Award Letter
I NOW HAVE PROOF I HAVE MORE WORK-CREDITS AND SHOULD BE RECIEVING A HIGHER AMOUNT.
Need to speak to someone asap
I need to see if I'll be getting a regular full payment for February I had a pack of pa...

Social Security Online Help at socialsecurity.gov - Info & Stats

Help desk addresshttp://www.socialsecurity.gov/pgm/reach.htm
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time84
Rank amongst all ways to reach them3
Other means of communicationphone, web
Communication customer rating59%
Quality of help rating69%
Votes for online help7,329
When this was last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-772-1213

Social Security Help Pages: What to Know

This is the Social Security help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Social Security's best customer help page or faq or forum, this is the best entry point according to 212,472 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-772-1213) which we show above. Sometimes when you dig through the various help topics and volumes on socialsecurity.gov, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Social Security agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Social Security: General Information

Social Security has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Social Security using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-772-1213 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Social Security.

Do Social Security and GetHuman work together?

GetHuman has no relationship with Social Security and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Social Security Contact Info

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