Social Security Help Pages

Social Security Customer FAQ, Forum, and Online Help Desk

Social Security Help @ socialsecurity.gov
Customer Help
  • It takes an average of 85 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2:15pm.
  • Common topics include Missing Payment, Question About Benefits, Report Fraud, Update Account Info, Can't Login, and more.
Since there is a phone number available, we have to recommend calling Social Security and talking to a real human being instead of searching their help site for answers.

Recent Social Security help topics searched

I NOW HAVE PROOF I HAVE MORE WORK-CREDITS AND SHOULD BE RECIEVING A HIGHER AMOUNT.
Need to speak to someone asap
I need to see if I'll be getting a regular full payment for February I had a pack of pa...
I cannot get hold of any rep regarding my son's tel interview. My son is autistic and...
I was told by a car dealer that when they checked my social number the found it was als...
Unable to get into account and need replacement social security card for a new job I am...
I want to request a waiver or appeal
I have * questions to ask. *)My DOB is ********** and my full retirement age is ** and...
Applied for SSI for ** year old son and wondering what the status is.
check the status of the investigation with the OIG
A letter for wages earned
Status of Son's SSI application
Just checking as to why I did not receive the scheduled call from SSA at *:**pm today...
i need to sign up for medicare, i'm ** and i'll be ** *n ***** ****
need to change bank account number since previous one was closed.

Social Security Online Help at socialsecurity.gov - Info & Stats

Help desk addresshttp://www.socialsecurity.gov/pgm/reach.htm
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:15pm
Average turnaround time85
Rank amongst all ways to reach them3
Other means of communicationphone, web
Communication customer rating58%
Quality of help rating68%
Votes for online help7,331
When this was last updatedTue Apr 09 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-772-1213

Social Security Help Pages: What to Know

This is the Social Security help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Social Security's best customer help page or faq or forum, this is the best entry point according to 212,472 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-772-1213) which we show above. Sometimes when you dig through the various help topics and volumes on socialsecurity.gov, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Social Security agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Social Security: General Information

Social Security has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Social Security using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-772-1213 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Social Security.

Do Social Security and GetHuman work together?

GetHuman has no relationship with Social Security and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Social Security Contact Info

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $5 one-week trial membership and chat with a real expert now.
Get Live Expert Help

Other Company Help Desks

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!