How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Shoppers Drug Mart phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Shoppers Drug Mart number should go right to a real human being
Below are some clips we've found from Shoppers Drug Mart's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Shoppers Drug Mart.
To continue in English, press one.
For con We are currently experiencing high call volume and resulting in extended wait times.
If your inquiry is related to PC Optimum points, please download our PC Optimum app or visit p c optimum dot c a to access your account details, and manage general inquiries such as missing points, profile updates, and much more.
If your inquiry is urgent, please stay on the line for the next available representative.
We appreciate your patience.
During the holiday season, there may be a slight delay in resolving any inquiries regarding gift cards.
Although it may take seven to ten business days for a resolution, please be assured that our team is working diligently to address your concerns as efficiently as possible.
We sincerely apologize for any inconvenience this may cause.
And appreciate your patience and understanding during this busy time.
Please feel free to reach out to us if you have any further questions or concerns.
Thank you for choosing our services, and we wish you a wonderful holiday season.
Your call will be recorded for quality and training purposes.
If you know your party's extension, please enter it now."
Excerpt from a call with Shoppers Drug Mart
Friday, March 29, 2024 7:39 PM
In fact, much of this information on this page is superfluous because this Shoppers Drug Mart phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Shoppers Drug Mart operates the call center for this 800-746-7737 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shoppers Drug Mart phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shoppers Drug Mart staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Shoppers Drug Mart is Saturday.The most busy day to call is Friday, which averages 550% more phone calls by comparison.Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Shoppers Drug Mart is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Shoppers Drug Mart staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Shoppers Drug Mart number?
Below is a sample of recent calls to Shoppers Drug Mart, and their purpose. Are any of these similar to the reason you are trying to call?
Order payment query: "I placed an order online, the payment was deducted but the order didn't go through."
- From a call lasting 6m 20s , Jan 11, 2024 7:50 PM
More Ways to Contact Shoppers Drug Mart Customer Service
There are of course other ways to contact Shoppers Drug Mart customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Shoppers Drug Mart customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Shoppers Drug Mart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shoppers Drug Mart agent. This phone number is Shoppers Drug Mart's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-746-7737 include Make an order, Product information, Complaint, Returns, Overcharge/Strange charge and other customer service issues. Rather than trying to call Shoppers Drug Mart first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Shoppers Drug Mart has 1 phone number. It's not always clear what is the best way to talk to Shoppers Drug Mart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Shoppers Drug Mart. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shoppers Drug Mart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.