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Mattel Customer FAQ

Top Answers & How-to Guides

What is Mattel's Phone Number?

The question we are asked most often is about how to talk to Mattel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I purchase replacement parts for Mattel products?

Yes, you can easily purchase replacement parts for Mattel products. At Mattel, we understand that accidents happen, and items can get...
Ask any question you have about Mattel customer service, get an answer now.
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Purchase Locations

Where can I purchase Mattel products?

You can purchase Mattel products from a variety of retailers both online and offline. Major retailers such as Walmart, Target, and...
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Returns and Policies

What is the return policy for Mattel products?

At Mattel, we strive for our customers' complete satisfaction with our products. We offer a hassle-free return policy to ensure your...
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Warranty Options

Are there any warranty options for Mattel products?

Yes, Mattel offers warranty options for their products. They understand that customers expect high-quality toys and games, and they...
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Payment Methods

What payment methods does Mattel accept?

Mattel accepts various payment methods to ensure convenience for its customers. You can make purchases using major credit cards like...
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Order Tracking

Can I track my order after it has been placed?

Yes, customers can track their orders after placing them. Once an order has been confirmed and processed by Mattel, a tracking number...
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Age Range

What is the age range for Mattel toys and games?

The age range for Mattel toys and games varies depending on the specific product. We design and manufacture toys that cater to different...
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Discounts and Promotions

Are there any discounts or promotions available for Mattel products?

Yes, Mattel frequently offers discounts and promotions on their products to provide value and savings to their customers. These promotions...
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International Shipping

Do you offer international shipping for Mattel products?

Yes, Mattel offers international shipping for their products. They understand that their toys and games are loved by children all around...
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Safety Guidelines

Are there any safety guidelines I should be aware of when using Mattel products?

Yes, safety is our utmost priority at Mattel. To ensure a secure experience while using our products, we highly recommend following...
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Replacement Parts

Can I purchase replacement parts for Mattel products?

Yes, you can easily purchase replacement parts for Mattel products. At Mattel, we understand that accidents happen, and items can get...
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Help me with my Mattel customer service issue

Ask any question you have about Mattel customer service. We will do our best to get you answers right away.
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