Sainsbury's Help Pages

Sainsbury's Customer FAQ, Forum, and Online Help Desk

Sainsbury's Help @ sainsburys.co.uk
Customer Help
Average time to fix: (66 hours)
Busiest time: 9am
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Recent Sainsbury's help topics searched

I have the same problem, Sainsbury's NEVER respond to emails even though they say that...
My understanding was sainsburys was setting up delivery slots for people over ** and vu...
we were appalled at your click and collect service.*Something was missing from my order...
Hello, I have received a letter from the nhs and an email from the government both stat...
I am an ** year old man, my wife is **, and I am trying to get myself registered at my...
am extremely vulnerable cannot get online shopping although we only shop at Sainsburys
I would like to find out if my local store in Colchester Avenue, Cardiff is allowing m...
We have been regular weekly customers at Sainsbury's, Beeston, Nottingham for some ** y...
I*m locked out of my account. Am one of the vulnerable customers. Please help. Phonelin...
After * weeks of trying I am still unable to register for home delivery, even though I...
Hi*My staff are actively involved in community shopping for vulnerable people in the We...
I am trying to register my age on Sainsbury online account so I get help with time slot...
As an elderly and vulnerable customer in Scotland, I applied to Sainsbury's for a deliv...
have letter of extremely vulnerable but no text from Sainsburys. we are over ** and nee...
I'm single mum with two kids. I already had bladder surgery and Im waiting for another...
My account has been blocked. And I don’t know why i am ** and my husband is **. and rec...
hello I have ordered groceries online I have been told I am not vulnerable so I cant ge...

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Sainsbury's Online Help at sainsburys.co.uk - Info & Stats

Help desk addresshttp://www.sainsburys.co.uk/sol/contact_us/contact_us.jsp
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time66
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating84%
Quality of help rating69%
Votes for online help39
When this was last updatedFri Aug 07 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0800 328 1700

Sainsbury's Help Pages: What to Know

This is the Sainsbury's help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sainsbury's's best customer help page or faq or forum, this is the best entry point according to 2,046 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0800 328 1700) which we show above. Sometimes when you dig through the various help topics and volumes on sainsburys.co.uk, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sainsbury's agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Sainsbury's: General Information

Sainsbury's has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sainsbury's using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0800 328 1700 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sainsbury's.

Do Sainsbury's and GetHuman work together?

GetHuman has no relationship with Sainsbury's and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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