Rogers Wireless Customer Service

I'm looking for a new wireless carrier and I want to try someone out that isn't mainstream this time around. It seems they all follow the same pattern, snag you, and then raise their prices once they have you on a contract. I wanted to see what someone else could offer me, which is why I called Rogers Wireless. They have enough of a name that I know who they are, but they aren't so large that they won't work with me a little to get my business. 

This also meant that I didn't know what to expect. Some of these small businesses have great customer service because they don't have that many customers to service, while others have horrible service because they don't have as much staff. Lucky for me, Rogers Wireless was kind of in the middle. I had to get through a directory first and then wait for a few minutes on hold, but overall it wasn't that terrible of a process. 

When I first called, the voice assistant stated, "Welcome to Rogers Wireless. For English, press 1. For French, press 2. Please enter your phone number, then press #. If new to Rogers, press star." I pressed star since I was a new customer, and it gave me a list of options, including, "For billing and payment inquiries, press 1. For technical support, press 2. To add products and services, press 3. For account changes, press 4."

I chose option 3 since that seemed the closest to what I needed, although the list seemed a bit odd since I just said I was a new customer and therefore shouldn't need billing or technical support. After that, it asked me, "For all your mobile needs, including 5G mobile internet, press 1. For all your residential needs, press 2." I wanted a mobile provider so I chose 1 and then it stated, "If you are already a Rogers Wireless customer or 5G customer, press 1. If you would like to become a new mobile or 5G home internet customer, press 2." 

Finally, after choosing 1 again, it said, "Let me put you through to one of our customer solutions specialists." It took about five minutes and I was able to talk to a customer representative who quoted me some prices to think about. All and all it wasn't a terrible experience, but I did think that the directory assistant spoke too quickly and that there were far too many options for a new subscriber. Aside from that, I got the information I needed without spending too much time on the phone.