Pottery Barn Help Pages

Pottery Barn Customer FAQ, Forum, and Online Help Desk

Pottery Barn Help @ potterybarn.com
Customer Help
Average time to fix: (44 hours)
Busiest time: 10:15am
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Recent Pottery Barn help topics searched

Do I need to send back the faulty lamp Pottery Barn sent me?
Issue with an existing order
Need to fix a problem with an existing order.
Schedule delivery of items ordered * weeks ago
I made purchases with my credit card and they are shipping at different times so they a...
Why does my credit card show two pending charges?
Need to find out who sent a present
I want to buy the Tanner nesting tables $*** and the occasional table $***. I saw them...
Cancel a back ordered order
Want to change billing address on order placed *Today, *******
Need to place an order but need some help.

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Pottery Barn Online Help at potterybarn.com - Info & Stats

Help desk addresshttp://www.potterybarn.com/customer-service/?cm_type=fnav
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time44
Rank amongst all ways to reach them4
Other means of communicationphone, chat, email, web
Communication customer rating87%
Quality of help rating62%
Votes for online help54
When this was last updatedSun Oct 02 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-779-5176

Pottery Barn Help Pages: What to Know

This is the Pottery Barn help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Pottery Barn's best customer help page or faq or forum, this is the best entry point according to 8,556 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-779-5176) which we show above. Sometimes when you dig through the various help topics and volumes on potterybarn.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Pottery Barn agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Pottery Barn: General Information

Pottery Barn has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Pottery Barn using 4 different media: phone, chat, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-779-5176 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Pottery Barn.

Do Pottery Barn and GetHuman work together?

GetHuman has no relationship with Pottery Barn and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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