A:Say "Representative," then when asked for your account or phone #, press 0.You can also use our free service that can talk to PSE&G for you and report back.
Q:
Does PSE&G offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Fri 7:30am-8pm EST · Keep saying "Operator" or press 0 and wait · How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for PSE&G below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this PSE&G phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative," then when asked for your account or phone #, press 0.
Below are some clips we've found from PSE&G's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling PSENG New Jersey.
For English, press one.
Did you know you can effort conduct your PSE and G business online?
Visit p s e g dot com slash my account where you can view and pay your bill, schedule service appointments, start and stop service, report power outages, and much more."
Excerpt from a call with PSE&G
Thursday, January 11, 2024 6:20 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling PSENG New Jersey.
For English, press one.
How can I help you?"
Excerpt from a call with PSE&G
Monday, June 3, 2024 2:22 PM
What are the hours and when should I call?
PSE&G operates the call center for this 800-436-7734 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 186 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the PSE&G call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PSE&G phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PSE&G staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PSE&G is Thursday.The most busy day to call is Tuesday, which averages 183% more phone calls by comparison.Again, this is based on a sample of 186 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call PSE&G is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this PSE&G number, but it is also the day with the shortest hold times.
My power went out late at night, and I had to report the outage to PSE&G. As you can imagine, I didn't want to spend a lot of time on the line since I had to preserve my phone battery, but at the same time, I had to call and tell someone. It was weird because it wasn't a very powerful storm, but it got knocked out for some reason anyhow. I was a bit worried that a lot of people would be calling since when it storms multiple people can end up on the line.
Thankfully, they have a customer service line that makes it easy to get help if you need it. I had to make it through some standard messaging, but was able to talk to someone in just under two minutes which wasn't bad at all. When I called, an automated agent picked up and said, "Thank you for calling PSE&G New Jersey. For English press 1. For Spanish press 2." I chose English, and then the recording said, " We are currently experiencing outages throughout our territory and are dedicating agents to emergency calls. If you are calling to report a gas leak, no power, downed line, or other emergency please stay on the line."
I stayed on the line and the recording told me that if I had another problem I should call on Tuesday or Thursday afternoons because those are the lowest wait times. Obviously, my call couldn't wait, and after that message, the recorded voice stated, "What can I help you with?" I said "Power outage" and it asked me to enter my 10-digit account number after which I was taken through a series of prompts and then transferred to a live agent who gave me an update on the situation.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call PSE&G
If you have time to do a bit of reading before you call PSE&G, we recommend you read over some of our problem-specific articles.
PSE&G offers various billing and payment options for businesses, ensuring convenience and flexibility. One option is the traditional paper bill sent via mail, where businesses can send payment via check or money order. Alternatively, businesses can opt for the e-Bill option, receiving their invoices electronically through email. Online or phone-based payments through a checking account or credit card are also available utilizing PSE&G's secure platform. Additionally, businesses have the choice to enroll in automatic payments to simplify their billing process. For the utmost convenience, PSE&G offers the Payment Assistance Program for businesses facing financial challenges, providing flexible payment arrangements. PSE&G strives to accommodate businesses' diverse needs, offering multiple billing and payment options to ensure a seamless experience.
Yes, you can transfer your PSE&G service to a new address. Transferring your service is a simple and straightforward process. All you need to do is contact PSE&G's customer service and inform them about your upcoming move. Provide them with the necessary details, such as your current account information and the new address. They will guide you through the transfer process and ensure a seamless transition of your utility service to the new location. It is recommended to contact PSE&G as early as possible to schedule the transfer and avoid any disruption in service. Remember to update your address and contact information to receive important notifications regarding your account.
The qualifications for low-income energy assistance programs offered by PSE&G are based on income and household size. To be eligible, applicants must fall within the specified income guidelines established by the program. These guidelines vary depending on the specific program and may consider factors such as annual income before taxes, number of household members, and whether the applicant receives government assistance. Additionally, in some cases, eligibility may also take into account factors like age or disability. It is recommended to review the specific program requirements or contact PSE&G directly for accurate and up-to-date information on income thresholds and eligibility criteria.
Click the link above to get answers to just about any PSE&G customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PSE&G, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I need help with a bill, it's incorrect."
- From a call lasting 2m 16s , Jul 9, 2024 5:55 PM
Meter reading request: "I have the account number."
- From a call lasting 2m 38s , Jul 9, 2024 5:47 PM
Turning on electric service: "I would like to get my electric turned on."
- From a call lasting 2m 10s , Jul 2, 2024 7:15 PM
Request for new service: "I want them to connect a light in a new apartment."
- From a call lasting 7m 46s , Jun 3, 2024 2:22 PM
Billing payment assistance: "I have made an appointment to get help to pay my bill because I'm not working at the moment."
- From a call lasting 15m 25s , Apr 29, 2024 12:10 PM
Expressing frustration: "You've gotta be kidding me."
- From a call lasting 28s , Mar 11, 2024 9:03 PM
No heat, schedule appointment: "No heat. Schedule an appointment."
- From a call lasting 1m 27s , Feb 18, 2024 2:54 PM
Seeking a representative: "I need to speak with a representative."
- From a call lasting 33s , Feb 9, 2024 2:01 PM
Reporting power outage: "I'm reporting an outage."
- From a call lasting 2m 13s , Jan 19, 2024 6:06 PM
More PSE&G Customer Service Contacts
There are of course other ways to contact PSE&G customer service besides the phone. Below we list the best ones, by medium.
PSE&G, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- PSE&G customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PSE&G's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PSE&G agent. This phone number is PSE&G's best phone number because 12,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-436-7734 include No service, Billing inquiry, Cancel Service, I'm moving, Rebates and other customer service issues. Rather than trying to call PSE&G first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, PSE&G has 2 phone numbers. It's not always clear what is the best way to talk to PSE&G representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PSE&G. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PSE&G. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
