OnStar Help Pages

OnStar Customer FAQ, Forum, and Online Help Desk

Average time to fix: (89 hours)
Busiest time: 2:45pm
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Recent OnStar help topics searched

Wish to speak with someone related to my bill.
My vehicle doesn’t start. , need help now!!!!
I need a copy, oral or written about an accident that occurred *********, Woodbridge, V...
I have an old onstar number ending in** Why?
Keys locked in the car
Locked keys in pickup no other set available visiting son in Colorado would like the do...
wont let me register on line
My Onstar will not connect in Arizona
I am traveling in Arizona and Onstar will not connect so I have no turn by turn directi...
My remote isn’t working and car is locked
Why can't I change my current plan of protection to security?
I asked for my digonstic report sent to me but still not getting it don't know if they...
i need some advice about navigation
I need to add on star to my car NOW it got stolen need to locate it asap!!
I need a tow to a chevy dealer, my **** Cruze has overheated and I need to go to Cannon...
OnStar gps tracking .** day
Get help with my issue

OnStar Online Help at onstar.com - Info & Stats

Help desk address
Call-back available
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
Rank amongst all ways to reach them
Other means of communication
phone, web, facebook
Communication customer rating
Quality of help rating
Votes for online help
When this was last updated
Tue Apr 07 2020 09:00:00 GMT+0000 (UTC)
Best phone number

OnStar Help Pages: What to Know

This is the OnStar help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for OnStar's best customer help page or faq or forum, this is the best entry point according to 46,422 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-466-7827) which we show above. Sometimes when you dig through the various help topics and volumes on onstar.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from OnStar agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting OnStar: General Information

OnStar has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with OnStar using 3 different media: phone, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-466-7827 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like OnStar.

Do OnStar and GetHuman work together?

GetHuman has no relationship with OnStar and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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OnStar Contact Info

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