OnStar Help Pages

OnStar Customer FAQ, Forum, and Online Help Desk

OnStar Help @ onstar.com
Customer Help
Average time to fix: (2 hours)
Busiest time: 1:30pm
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Recent OnStar help topics searched

I need to unlock my car
Need to cancell onstar. Do not drive vechile.
I need to activate my onstar account. I have one but the website is not working
I have a **** Saturn Vue, that I love. Now that Onstar is ending, is there a way to use...
My account * is ***-***-***. !y name is Sharon Young. I had a **** tra x VIN *GNCJKSB...
Locked keys inside of car
Good evening Mr or Mrs, I am writing this letter to you because I am disgusted with the...
OnStar constantly solicits us by email for a **** Yukon, *VIN: *GKFK*****J*******We do...
Trying to Activate free services
Locked the keys in the Yukon
I keep getting a message that my account is inactive every time I get in my car. I don...
I received an email today telling me that my trial has been expired after one month. I...
Need money reimbursed i did not want OnStar.
I am being charged when i don’t want OnStar
My husband got into my truck with no keys he called on star an y’all let him in to get...
I have a **** Chevy Suburban with OnStar. I'm pretty sure there is a short circuit in t...
Locked out of car. Open car.

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OnStar Online Help at onstar.com - Info & Stats

Help desk addresshttp://www.onstar.com/web/portal/onstarsupport
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time2
Rank amongst all ways to reach them2
Other means of communicationphone, web, facebook
Communication customer rating83%
Quality of help rating58%
Votes for online help669
When this was last updatedMon Apr 12 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-466-7827

OnStar Help Pages: What to Know

This is the OnStar help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for OnStar's best customer help page or faq or forum, this is the best entry point according to 46,422 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-466-7827) which we show above. Sometimes when you dig through the various help topics and volumes on onstar.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from OnStar agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting OnStar: General Information

OnStar has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with OnStar using 3 different media: phone, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-466-7827 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like OnStar.

Do OnStar and GetHuman work together?

GetHuman has no relationship with OnStar and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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