Nordstrom Help Pages

Nordstrom Customer FAQ, Forum, and Online Help Desk

Average time to fix: (64 hours)
Busiest time: 10:15am
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Recent Nordstrom help topics searched

As per conversation with agent about * weeks ago you are sending me a RETURN STICKER to...
I have returned multiple orders and only * have been acknowledged and none actually ref...
I received a shipping confirmation on Tuesday for a Kate Spade Large Margaux Satchel, b...
I have not received my order yet. I got an email that my order had been delivered two d...
I would like a price adjustment.
Could not get to the store because of covid ** closure and anxiety. Have a bonus note...
order says delivered but package is not here
My order of boots arrived damaged today. One of the boots is completely missing the pul...
I didn't receive my order
I am trying to order the Noedarom FLORSHEIM Imperial Puente Penny Loafer.**It indicated...
My account name is LU.*My account email is *****@***.com*My order is *********.*My ship...
My order number is *********.*Value $***.***I used two gift cards, $*** and $***.*But t...
My order number is *********.Value $***.**.*I used two gift cards, $*** and $***.*But t...
Need to cancel an order
Get help with my issue

Nordstrom Online Help at shop.nordstrom.com - Info & Stats

Help desk address
http://shop.nordstrom.com/c/customer-service?origin=footer
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
64
Rank amongst all ways to reach them
2
Other means of communication
phone, web, email, facebook, twitter, chat
Communication customer rating
65%
Quality of help rating
70%
Votes for online help
32
When this was last updated
Sat May 23 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
888-282-6060

Nordstrom Help Pages: What to Know

This is the Nordstrom help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Nordstrom's best customer help page or faq or forum, this is the best entry point according to 4,914 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-282-6060) which we show above. Sometimes when you dig through the various help topics and volumes on shop.nordstrom.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Nordstrom agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Nordstrom: General Information

Nordstrom has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Nordstrom using 6 different media: phone, web, email, facebook, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-282-6060 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Nordstrom.

Do Nordstrom and GetHuman work together?

GetHuman has no relationship with Nordstrom and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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