MyPoints Help Pages

MyPoints Customer FAQ, Forum, and Online Help Desk

MyPoints Help @ help.mypoints.com
Customer Help
Average time to fix: (27 hours)
Busiest time: 1:30pm
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Recent MyPoints help topics searched

all of my point that I have had over the year are gone! what happened and how do I get...
The email mypoints is using to verify my account is incorrect. Mypoints is using...
I subscribed to “My Points” I received an email from them and it said I could download...
I redeemed points for a Amazon.com $*.** reward, but have not yet received the award...
My name is Shirley Sutton and I am a My Points member since ****. I have numerous purch...
I ordered a **.** visa card with my points on line to be delivered. I needed it for a b...
I ordered a visa gift ecard. It finally arrived but when I try to retrieve it I get th...
I had ordered * gift cards from my points that I had and I have not received it*I order...
Over a week ago (I think it was more than a week ago-don't remember) I emailed MyPoints...
Someone got in to my acct illegally so it was deactivated and remains that way. I have...
I can't login to my account. I've tried several days. I've reset my password. I went to...
I have been a member for maybe ** years. I have been trying to change my email and noth...
I have followed all the instructions in help articles related to this subject on the My...
received email verifying receipt of gift card request but card never received.***Fw: Yo...
I have had an account with MyPoints for several years, perhaps as many as **-** years...
ordered * ebay gift cards in February...went to use them today, peeled off the silver t...
Yahoo Mail*****MaryHome**Compose**Inbox***Unread*Starred*Drafts**Sent**Archive**Spam**T...

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MyPoints Online Help at help.mypoints.com - Info & Stats

Help desk addresshttps://help.mypoints.com/hc/en-us/requests/new
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time27
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating96%
Quality of help rating79%
Votes for online help33
When this was last updatedFri Jun 18 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

MyPoints Help Pages: What to Know

This is the MyPoints help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for MyPoints's best customer help page or faq or forum, this is the best entry point according to 5,304 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.mypoints.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from MyPoints agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting MyPoints: General Information

MyPoints does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from MyPoints one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like MyPoints.

Do MyPoints and GetHuman work together?

GetHuman has no relationship with MyPoints and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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