Mozilla Help Pages

Mozilla Customer FAQ, Forum, and Online Help Desk

Average time to fix: (49 hours)
Busiest time: 3:15pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help with: Setup serviceHelp with: Service problemHelp with: Cancel serviceHelp with: Change planHelp with: Overcharge/Strange chargeHelp with something else

Mozilla Online Help at mozilla.org - Info & Stats

Help desk address
http://www.mozilla.org/en-US/about/contact.html#map-mountain_view
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:15pm
Average turnaround time
49
Rank amongst all ways to reach them
2
Other means of communication
twitter, web
Communication customer rating
94%
Quality of help rating
91%
Votes for online help
67
When this was last updated
Tue Jul 17 2018 09:00:00 GMT+0000 (UTC)

Mozilla Help Pages: What to Know

This is the Mozilla help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mozilla's best customer help page or faq or forum, this is the best entry point according to 108 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on mozilla.org, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mozilla agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mozilla: General Information

Mozilla does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Mozilla using 2 different media: twitter, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mozilla.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!