Massachusetts Department of Revenue (DOR) Help Pages

Massachusetts Department of Revenue (DOR) Customer FAQ, Forum, and Online Help Desk

Massachusetts Department of Revenue (DOR) Help @ mass.gov
Customer Help
  • It takes an average of 38 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 3pm.
  • Common topics include Speak with an agent, Make a payment, Payment arrangements, and more.
Since there is a phone number available, we have to recommend calling Massachusetts Department of Revenue (DOR) and talking to a real human being instead of searching their help site for answers.

Massachusetts Department of Revenue (DOR) Online Help at mass.gov - Info & Stats

Help desk addresshttps://www.mass.gov/info-details/contact-dor
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3pm
Average turnaround time38
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating59%
Quality of help rating84%
Votes for online help264
When this was last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-392-6089

Massachusetts Department of Revenue (DOR) Help Pages: What to Know

This is the Massachusetts Department of Revenue (DOR) help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Massachusetts Department of Revenue (DOR)'s best customer help page or faq or forum, this is the best entry point according to 28,872 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-392-6089) which we show above. Sometimes when you dig through the various help topics and volumes on mass.gov, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Massachusetts Department of Revenue (DOR) agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Massachusetts Department of Revenue (DOR): General Information

Massachusetts Department of Revenue (DOR) has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Massachusetts Department of Revenue (DOR) using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-392-6089 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Massachusetts Department of Revenue (DOR).

Do Massachusetts Department of Revenue (DOR) and GetHuman work together?

GetHuman has no relationship with Massachusetts Department of Revenue (DOR) and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Massachusetts Department of Revenue (DOR) Contact Info

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