Massachusetts Department of Revenue (DOR) Help Pages

Massachusetts Department of Revenue (DOR) Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 3pm
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Massachusetts Department of Revenue (DOR) Online Help at mass.gov - Info & Stats

Help desk address
http://www.mass.gov/dor/utility/feedback-submit-questions-comments-and.html
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3pm
Average turnaround time
38
Rank amongst all ways to reach them
2
Other means of communication
phone, web
Communication customer rating
59%
Quality of help rating
84%
Votes for online help
264
When this was last updated
Wed Sep 19 2018 10:00:00 GMT+0000 (UTC)
Best phone number
800-392-6089

Massachusetts Department of Revenue (DOR) Help Pages: What to Know

This is the Massachusetts Department of Revenue (DOR) help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Massachusetts Department of Revenue (DOR)'s best customer help page or faq or forum, this is the best entry point according to 28,872 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-392-6089) which we show above. Sometimes when you dig through the various help topics and volumes on mass.gov, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Massachusetts Department of Revenue (DOR) agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Massachusetts Department of Revenue (DOR): General Information

Massachusetts Department of Revenue (DOR) has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Massachusetts Department of Revenue (DOR) using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-392-6089 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Massachusetts Department of Revenue (DOR).
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