Lyft Help Pages

Lyft Customer FAQ, Forum, and Online Help Desk

Lyft Help @ lyft.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 2:45pm
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Recent Lyft help topics searched

I have problems with my gift card
I got to us for a ride I didn't get last night
I need change the hour for schedule ride
I was charged on lyft for a ride i didn't get and i dont have any receipt for it. How c...
I bought a Lyft gift card and scratched up the back and can’t recognize numbers
I want my son to have a ride to a place.*But i am in a different location.
I am furious they unfairly reported me not to wear a mask when I always use it now I ca...
How do I get help for getting back my money, I was charge on my debit card **.**
Driver did not show. My card was charged
My debit card no longer works I need to give you another one
I orderd a ride to get home around *:** it is now quarter to * and I still don't have a...
My ride got canceled and not by me and I was charged for it
Yesterday I was waiting for my lyft, when I see in my phone that he pick up someone els...
I'm having trouble loading the tutorials.
I ordered lyft it said ride confirmed took $**,** off card immediately said be here in...
You guys took $** off my card and I did not make any transactions so I will appreciate...
I was over charged for rides canceled all rides because I was being charged to much sti...

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Lyft Online Help at lyft.com - Info & Stats

Help desk addresshttps://www.lyft.com/help/contact/passenger
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time38
Rank amongst all ways to reach them1
Other means of communicationweb, twitter
Communication customer rating86%
Quality of help rating69%
Votes for online help2,070
When this was last updatedFri Feb 26 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Lyft Help Pages: What to Know

This is the Lyft help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Lyft's best customer help page or faq or forum, this is the best entry point according to 564,714 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on lyft.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Lyft agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Lyft: General Information

Lyft does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Lyft using 2 different media: web, twitter. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Lyft.

Do Lyft and GetHuman work together?

GetHuman has no relationship with Lyft and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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