Light In The Box Help Pages

Light In The Box Customer FAQ, Forum, and Online Help Desk

Light In The Box Help @
Customer Help
  • It takes an average of 54 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2:45pm.
  • Common topics include Refund a Charge, Missing Order, Update Account Info, Track an Order, Return an Order, and more.
In effort to save you time pouring over the various articles on Light In The Box's website, we put together our list of most popular questions and answers, as well as step-by-step guides to the hairiest customer service problems. We recommend you start there, and follow instructions specific to your issue.

Recent Light In The Box help topics searched

Please call me at *** *** **** my name is Calvin thank u
I need to talk to someome about my order for Lightin thebox.*am I in the right place ?
I just placed an order for a lady jumpsuit size large. I'm not sure if the size is correct.
J'ai command* pour la premi*re fois chez vous. Comment retourner des articles ? Comment...
It is past the ** days due to breaking both my wrists. Unable to get return together
I need to make a return but have a problem. I broke both of my wrists at the same time...
I would like to update the type of shipping to get the order sooner.
I am trying to contact Lightinthebox prior to placing an order but I am not having any...
Can I order something as tax-exempt? There are items that I want to get for my job, but...
No confirmation on my order I placed last night
I order of ur site last night no email to confirm order no tracking number or nothing
I would like a full refund for my hat which is unwearable I can send photos. I paid by...
I have received today a hat that is bashed. Order ref ********. I would like a refund I...
Hi I ordered a dress for my granddaughter got what I think is pyjamas very annoyed I...
I ordered a dress and it came in the wrong size and I want to exchange it
Hello, I am writing about a different topic. I would appreciate it very much if you cou...
Order number **************** inthe amount if $***.***Order was shipped DHL was contact...

Light In The Box Online Help at - Info & Stats

Help desk address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time54
Rank amongst all ways to reach them1
Other means of communicationweb, email, twitter, facebook
Communication customer rating92%
Quality of help rating77%
Votes for online help575
When this was last updatedTue Dec 05 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Light In The Box Help Pages: What to Know

This is the Light In The Box help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Light In The Box's best customer help page or faq or forum, this is the best entry point according to 36,708 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Light In The Box agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Light In The Box: General Information

Light In The Box does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Light In The Box using 4 different media: web, email, twitter, facebook. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Light In The Box.

Do Light In The Box and GetHuman work together?

GetHuman has no relationship with Light In The Box and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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