Groupon Help Pages

Groupon Customer FAQ, Forum, and Online Help Desk

Groupon Help @ groupon.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 10:45am
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Recent Groupon help topics searched

Hi booked a room and was charged and they don’t have any rooms
Trying to cancel an order but it’s not letting me.
I need an overall copy of billed charges. How do I obtain?
Someone used my credit card to order something from Groupon. Bank of America told me th...
FYI. Rather important.**It is possible that one of your service providers stole a weap...
I opened the on my phone and purchased a Groupon. I had to renter my payment info and w...
I have just purchased a Groupon for facial treatment & need to cancel it-The dermatolog...
Would like to make a purchase and would like to talk w we other someone person to perso...
I purchased a groupon for Jimmy Carter's Mexican restaurant in San Diego of which they...
A Christmas bedding set has not arrived that was ordered end of November **** but says...
My husband ordered two items from Groupon . Money taken for both . One arrived but is...
Wrong order has been sent. I ordered aloe Vera paper and have been sent she butter.
I placed an order through groupon on ********* and was charged twice
Hi there, I have a voucher which expires the ********. Due to Covid-** restrictions it...
I haven't ordered a king size mattress from Groupon it got delivered today and its not...
I want to buy a bulk of seeds, however it does not say how many are in each packet roughly.
On February **th **** I ordered a Groupon for a massage for $** for a place called mass...

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Groupon Online Help at groupon.com - Info & Stats

Help desk addresshttps://www.groupon.com/support
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time38
Rank amongst all ways to reach them1
Other means of communicationweb, phone, email, twitter, chat
Communication customer rating53%
Quality of help rating48%
Votes for online help5,607
When this was last updatedTue Feb 23 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-788-7858

Groupon Help Pages: What to Know

This is the Groupon help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Groupon's best customer help page or faq or forum, this is the best entry point according to 1,724,766 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-788-7858) which we show above. Sometimes when you dig through the various help topics and volumes on groupon.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Groupon agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Groupon: General Information

Groupon has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Groupon using 5 different media: web, phone, email, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-788-7858 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Groupon.

Do Groupon and GetHuman work together?

GetHuman has no relationship with Groupon and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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