Groupon Help Pages

Groupon Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 9:30am
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Recent Groupon help topics searched

I ordered a videocam recorder on the **th of February and the order number and the trac...
I ordered two long sleeve t shirts, one charcoal and the other olive. The olive arrived...
It was the wrong item
I am trying to get a code for an event, NOCO **** in Denver, it is asking for My Groupo...
My groupon voucher for Body Center Day Spa expired and I am no longer near the place. C...
I booked two rooms and it does show I did on groupon but I called the hotel and they on...
i purchased an eyelash extension appointment but realized it was the wrong one after th...
I just received an email from Groupon asking me how I liked my massage at the Deerfiel...
My * for ** dollars Starbucks deal is stating my gift card balance is $*. My order numb...
please resend my voucher number to *****@***.com*have not recieved my voucher number fo...
please send my voucher code to *****@***.com
I have sent you ** emails re this problem since i received the information Now you tel...
I purchased what I thought were * massages and when I called the person I was told she...
A Groupon I purchased said it was redeemed and I never used it
Got a hotel stay as a gift but want to change the date. Called the hotel directly and t...
I am a select member and am try to buy a Groupon for Japangos restaurant. For three wee...
How can I use purchased groupons that are now expired??
Get help with my issue

Groupon Online Help at groupon.com - Info & Stats

Help desk address
https://www.groupon.com/support
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9:30am
Average turnaround time
38
Rank amongst all ways to reach them
2
Other means of communication
phone, web, email, twitter, chat
Communication customer rating
54%
Quality of help rating
47%
Votes for online help
5,608
When this was last updated
Wed Feb 19 2020 08:00:00 GMT+0000 (UTC)
Best phone number
877-788-7858

Groupon Help Pages: What to Know

This is the Groupon help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Groupon's best customer help page or faq or forum, this is the best entry point according to 1,724,766 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-788-7858) which we show above. Sometimes when you dig through the various help topics and volumes on groupon.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Groupon agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Groupon: General Information

Groupon has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Groupon using 5 different media: phone, web, email, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-788-7858 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Groupon.

Do Groupon and GetHuman work together?

GetHuman has no relationship with Groupon and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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