GoPro Help Pages

GoPro Customer FAQ, Forum, and Online Help Desk

GoPro Help @ gopro.com
Customer Help
Average time to fix: (64 hours)
Busiest time: 1:15pm
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Recent GoPro help topics searched

I want to be able to use my purple panda mic with my gopro * black. But all I get is st...
Hi,**pls send me an invoice for the annual subscription.*order* MP-**********invoice ad...
Hi, on the * of December **** I placed an order for a GoPro dual charger for GoPro...
Ordered on the *st December nothing received or able to track. Evey time I chase it Im...
My new gopro hero * is not charging. The USB type c port on camera not working.
Keep trying to buy the GoPro seven battery and charger for **** as it says on the websi...
I want gopro to solve my live streaming challenge, and in return, I'll explode their sa...
I have gift cards I need to use to buy the gopro hero *.*DO you offer that option?
Habe meine GoPro * nicht erhalten da anstelle des Nachnamens Service stand, da gleichz...
I have not received my order yet GoPro state that it has been delivered.
I purchased a GoPro for my friend. I had to enter my e-mail so my friend wouldn't know...
Bonjour *j'ai voulu faire une commande de la CAM*RA HERO* Black avec un abonnement d’un...
Bonjour, j’aimerai le statut de ma garantie. Mon num*ro de s*rie est le suivant : C...
My order is not showing up on GoPro Support site when I search for it
On Friday I took my go pro karma drone for a fly, and it suddenly became uncontrollable...
My GoPro Hero * (* weeks old, used only for *-* times since then) have a few problems...
I want to buy go pro black try all day to order sale price $*** plus I have the code di...

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GoPro Online Help at gopro.com - Info & Stats

Help desk addresshttp://gopro.com/contact/?popup
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time64
Rank amongst all ways to reach them2
Other means of communicationchat, web
Communication customer rating82%
Quality of help rating65%
Votes for online help22
When this was last updatedSat Aug 13 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

GoPro Help Pages: What to Know

This is the GoPro help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for GoPro's best customer help page or faq or forum, this is the best entry point according to 6,456 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on gopro.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from GoPro agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting GoPro: General Information

GoPro does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with GoPro using 2 different media: chat, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like GoPro.

Do GoPro and GetHuman work together?

GetHuman has no relationship with GoPro and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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