GoPro Help Pages

GoPro Customer FAQ, Forum, and Online Help Desk

GoPro Help @ gopro.com
Customer Help
Average time to fix: (67 hours)
Busiest time: 9am
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Recent GoPro help topics searched

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GoPro Online Help at gopro.com - Info & Stats

Help desk addresshttp://gopro.com/contact/?popup
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time67
Rank amongst all ways to reach them2
Other means of communicationchat, web
Communication customer rating85%
Quality of help rating68%
Votes for online help79
When this was last updatedSun Jun 13 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

GoPro Help Pages: What to Know

This is the GoPro help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for GoPro's best customer help page or faq or forum, this is the best entry point according to 6,456 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on gopro.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from GoPro agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting GoPro: General Information

GoPro does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with GoPro using 2 different media: chat, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like GoPro.

Do GoPro and GetHuman work together?

GetHuman has no relationship with GoPro and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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