FreedomPop Help Pages

FreedomPop Customer FAQ, Forum, and Online Help Desk

FreedomPop Help @ freedompop.zendesk.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 3:30pm
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Recent FreedomPop help topics searched

Nobody told us that calls and text would stop working when approaching the data limit...
I DO NOT HAVE AN ACCOUNT WITH FREEDOM POP!! On February **st ****, I was charged...
Someone purchased a product from you today for $**.** on my creditcard ending in **** t...
I had called freedompop on Decemberr last year, I have been told by the sales agent tha...
I want to cancel my order and my account.*my package has not shipped yet.**ORDER ID is...
This is very complicated so someone really needs to call me but I will do my best to co...
My account has been closed days ago.**I cannot make calls if I went shopping, and came...
My account has been closed days ago.**I can not make calls if I went shopping, and came...
This is a copy of the dispute I opened with my bank against Freedom Pop. **“I paid Free...
Dear Rep. for Freedompop**I am trying to close my PayPal account, but, i am not able to...
I received freedom pop for the internet and the first day it worked ok for a few hours...
I got charged and shouldn't have. I did not have a a phone number considering it had ju...
Hi, can you tell me if the free service with Freedompop is considered a life line by th...
My phone service was terminated today at approximately *:** pm **********I had a charg...
I want to cancel myaccount. Cannot get service on phone, cannot get a human on the pho...
I have a recurring bill on my Discover card (ending in ...****) that I cannot cancel...
Dear STS Media, Inc. dba FreedomPop:**Please cancel my account as of this date. You wi...

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FreedomPop Online Help at freedompop.zendesk.com - Info & Stats

Help desk addresshttps://freedompop.zendesk.com/home
Call-back availableNO
Department you interact withTechnical Support
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time38
Rank amongst all ways to reach them5
Other means of communicationphone, email, web, twitter, facebook
Communication customer rating69%
Quality of help rating93%
Votes for online help625
When this was last updatedThu May 12 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-701-1353

FreedomPop Help Pages: What to Know

This is the FreedomPop help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for FreedomPop's best customer help page or faq or forum, this is the best entry point according to 37,974 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-701-1353) which we show above. Sometimes when you dig through the various help topics and volumes on freedompop.zendesk.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from FreedomPop agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting FreedomPop: General Information

FreedomPop has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with FreedomPop using 5 different media: phone, email, web, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-701-1353 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like FreedomPop.

Do FreedomPop and GetHuman work together?

GetHuman has no relationship with FreedomPop and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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