A:Must choose option 1-4, then wait on the line until transferred to a representative.Our free phone can also navigate phone menus to get a live human at Dyson for you.
Q:
Does Dyson offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-6pm CST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Dyson below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Dyson phone number to document the phone system.
Here is how our research team describes the way the Dyson phone system greets you: Sales, press 1. Post-order support, press 2. Troubleshooting, press 3. Product registration, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose option 1-4, then wait on the line until transferred to a representative.
Below are some clips we've found from Dyson's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dyson.
For sales, press one.
For post order support, press two."
Excerpt from a call with Dyson
Monday, March 18, 2024 2:50 PM
The first phone menu
"Thank you for calling Dyson.
For sales, press one.
For post order support, press two.
For troubleshooting, press three.
For product registration, press four."
Excerpt from a call with Dyson
Friday, May 24, 2024 9:14 PM
After you press 1
"For hair care, press one.
For floor care, press two.
For air treatment, press three.
For lighting, press four."
Excerpt from a call with Dyson
Wednesday, January 17, 2024 8:46 PM
After you press 2
"For price match, press one.
For current open order, press two.
For returns, press three."
Excerpt from a call with Dyson
Monday, April 8, 2024 6:00 PM
After you press 3
"For floor care, press one.
For air treatment, press two.
For hair care, press three.
For lighting, press four.
For the myDyson app, press five.
For Dyson wearables, such as the Dyson zone, press six."
Excerpt from a call with Dyson
Friday, May 24, 2024 9:14 PM
What are the hours and when should I call?
Dyson operates the call center for this 866-693-9766 phone number Mon-Fri 8am-8pm, Sat 9am-6pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Dyson call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dyson phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dyson staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dyson is Saturday.The most busy day to call is Tuesday, which averages 225% more phone calls by comparison.Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
When you call the customer service phone number for Dyson, you're greeted by an automated message system and immediately presented with a Spanish language option, which is awesome. Then comes the phone menu: press 1 for sales, press 2 for post-order support, press 3 for troubleshooting, and press 4 for product registration.
This phone menu will repeat for three cycles, and then the call is automatically terminated. There's no "Sorry, I didn't catch that," or "Please try again," or even "Please press x to repeat these options." There's no goodbye, offer to speak to a representative, or suggestion to check out their website for additional help—just immediate termination. For a business customer service phone number, that's pretty wild.
I ended up pressing 3 for troubleshooting, even though that wasn't necessarily why I was calling, and was taken through two additional phone menus that narrowed down the troubleshooting concern to a specific device. Only then was I transferred to a representative.
I suppose this automated system is set up this way because Dyson has so many products, and I imagine no one representative or employee can be an expert for all of them, as they are complex (or at least they seem to be, from my layman perspective). Having the phone menu set up this way helps to siphon callers to the most appropriate representative and thus streamline customer support services.
When I did reach a representative, she was very kind and amiable, and transferred me over to the person or department that would best be able to help me. My experience overall was pretty good, aside from the automated message system bizarrely terminating in the way that it did; that aspect of the message system should be improved. In my opinion, there should also be a more immediate option to speak to a representative, or at least an option in the phone menu for all other inquiries.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Dyson
If you have time to do a bit of reading before you call Dyson, we recommend you read over some of our problem-specific articles.
Dyson's warranty policy ensures the protection of their products and customer satisfaction. Dyson offers a limited warranty for their vacuum cleaners, haircare tools, purifiers, and fans. The length of the warranty period varies depending on the product. Vacuum cleaners and haircare tools typically come with a warranty of up to five years, while purifiers and fans have a warranty of up to two years. The warranty covers any defects in materials or workmanship during the specified period. If any issues arise, Dyson will repair or replace the product free of charge, as long as it has been used and maintained properly. However, the warranty does not cover damages caused by misuse or failure to follow the instructions provided. Dyson's warranty policy ensures peace of mind and support for their customers.
Yes, Dyson products are highly energy-efficient. Dyson has always been committed to creating innovative and sustainable technology that minimizes energy consumption without compromising performance. Their advanced engineering and cutting-edge technology enable the design of products that optimize energy usage. Dyson vacuum cleaners, for example, are built with powerful motors and efficient filtration systems to ensure powerful suction while consuming less energy. Additionally, Dyson fans and heaters feature intelligent temperature control and airflow management to effectively distribute hot or cold air while using minimal power. This focus on energy efficiency extends to their other products as well, including hair dryers, air purifiers, and lighting solutions. By incorporating energy-saving features into their products, Dyson strives to reduce environmental impact and provide users with cost-effective and eco-friendly solutions.
Dyson's vacuums are designed to offer powerful performance with minimal noise disruption. Thanks to innovative technology and engineering, Dyson's vacuums have relatively low noise levels compared to traditional vacuum cleaners. While noise levels can vary between different models and modes, Dyson machines are engineered to generate about 72-80 decibels during operation. The specific noise level may be influenced by factors such as the suction power selected and the surface being cleaned. Dyson continues to prioritize reducing noise levels to ensure a quieter cleaning experience without compromising on performance, enabling users to maintain a peaceful environment while effectively tidying their home or space.
Click the link above to get answers to just about any Dyson customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dyson, and their purpose. Are any of these similar to the reason you are trying to call?
Order a battery: "Yeah. I would like to order a battery."
- From a call lasting 23m 53s , Nov 19, 2024 6:16 PM
Troubleshooting battery issue: "I don't know how to check a battery."
- From a call lasting 12m 59s , Nov 12, 2024 6:53 PM
Warranty and replacement parts: "I believe Dyson give lifetime warranty, am I correct?"
- From a call lasting 11m 55s , Oct 30, 2024 10:18 PM
Vacuum repair request: "Yeah, it was working fine. I was vacuuming with it."
- From a call lasting 19m 1s , Sep 28, 2024 7:43 PM
Refund discrepancy inquiry: "I believe I received a partial refund, which I believe is a mistake."
- From a call lasting 19m 36s , Sep 28, 2024 7:38 PM
Dyson vacuum issue: "My Dyson ball has stopped spinning."
- From a call lasting 5m 17s , Sep 28, 2024 6:28 PM
Information about why customers call Dyson is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Dyson will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Dyson customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dyson's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dyson agent. This phone number is Dyson's best phone number because 13,746 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-693-9766 include Technical support, Recall, Warranty support, Repair and other customer service issues. Rather than trying to call Dyson first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Dyson has 1 phone number. It's not always clear what is the best way to talk to Dyson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dyson. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dyson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
