DexCom Help Pages

DexCom Customer FAQ, Forum, and Online Help Desk

Average time to fix: (76 hours)
Busiest time: 3:45pm
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Recent DexCom help topics searched

Our sensor didn’t object properly. Can you send a replacement?**Child:James Thomas*Pa...
I have malabsorption I am tube fed. I’m missing all of my large intestine and most of s...
I have inserted * sensors in the past * days and they have both failed to connect to my...
My husband was using the Dexcom G-* for * years with another insurance. Due to a lot of...
I have been using the G* for about two years. I recently had two new sensors give me a...
Hi, *I just changed out my Dexcom G* Sensor yesterday evening. However, as soon as I ch...
Receiver question. I entered the last four numbers of the serial number which are...
I cannot put t he Transmitter back on G* Unit. You have to squeeze it and i cannot do...
My last sensor insert bled and then did not work at all. I had to insert a new one. P...
My Dexcom G* sensor bled all over my transmitter after I inserted it. Does this mean I...
I am trying to order my ** year old mother's Dexcom G* CGM tranmitter. It stopped worki...
Gro*e Probleme in der Anwendung. Siehe bereits geschriebenen Mail.
Inserted a site yesterday, worked fine until * pm today. It currently says no restarts...
My name is Robert Goldberg, birth *-**-****. I haven’ been able to reorder because of...
I’m using the Dexcom G* I’ve had it for about a month and love it. The first two transm...
Was told by customer service that they needed info from Dr to replace my g* monitor. Ca...
I have the Dexcom G* I put on a new transmitter etc. today at *:**pm pst Three hours la...
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DexCom Online Help at dexcom.com - Info & Stats

Help desk address
https://www.dexcom.com/contact
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:45pm
Average turnaround time
76
Rank amongst all ways to reach them
1
Other means of communication
web
Communication customer rating
71%
Quality of help rating
64%
Votes for online help
64
When this was last updated
Thu Mar 26 2020 10:00:00 GMT+0000 (UTC)

DexCom Help Pages: What to Know

This is the DexCom help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DexCom's best customer help page or faq or forum, this is the best entry point according to 2,544 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on dexcom.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DexCom agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DexCom: General Information

DexCom does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from DexCom one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DexCom.

Do DexCom and GetHuman work together?

GetHuman has no relationship with DexCom and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

DexCom Contact Info

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