ClassPass Help Pages

ClassPass Customer FAQ, Forum, and Online Help Desk

ClassPass Help @
Customer Help
Average time to fix: (55 hours)
Busiest time: 10:45am
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Recent ClassPass help topics searched

Good afternoon, **I recently downloaded the class pass app to try it out. It was my und...
I booked an appointment with Glam & Glow Miami Beach at the Loews Miami Beach Hotel for...
I cancelled CLass Pass trial, but was charged, I dont have this money, and will not be...
My Sunday ***** classes are grayed out as though they are full. this is at belle * barr...
Hi, I have a question about my Classpass account...My membership states that I have...
have a class I need to cancel
I quit ClassPass six weeks ago and I’m still getting deductions on my bank account (twi...
I want to book a class tomorrow, but at the moment I only have one credit. My plan rese...
Hi - if I register for class pass in DC, but travel to NY can I use my account there?
I sent my daughter a $** class pass gift card for Xmas. Apparently she can’t use it on...
I erroneously booked this *.** am class in the wrong CP Burn studio. I thought I booked...
I am dealing with a yoga related injury and still have another week before I can take c...
How do we get someone to call us?
I would like to change my reservation from one studio location to another location. Sam...
I can not access my account my password is not working and I am not able to reset my pa...
Very sick, need to cancel my *** class. Do you need a doctors note ?
Please cancel account

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ClassPass Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time55
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating93%
Quality of help rating80%
Votes for online help36
When this was last updatedSat Aug 01 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

ClassPass Help Pages: What to Know

This is the ClassPass help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for ClassPass's best customer help page or faq or forum, this is the best entry point according to 7,674 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from ClassPass agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting ClassPass: General Information

ClassPass does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from ClassPass one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like ClassPass.

Do ClassPass and GetHuman work together?

GetHuman has no relationship with ClassPass and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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