ClassPass Help Pages
ClassPass Customer FAQ, Forum, and Online Help Desk
ClassPass Help @ help.classpass.comCustomer Help
- It takes an average of 55 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 10:45am.
- Common topics include Referral Credits, Cancel Account, Problem With the App, Account Access, Refund a Charge, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with ClassPass. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent ClassPass help topics searched
Apps shows *credits for class, but it telling ‘ take * credits for class’** or *
Account hasn't been updated to corporate rates and my account is going to be charged to...
My ** credits from*My last cycle*Are missing in my new cycle
I showed up for a class * minute late and they wouldn’t let me in, and will cancel the...
would like to buy a membership this month but only start using it next month
I purchased a $***.** gift card for my daughter and the money was withdrawn from my acc...
Hello! I've been looking at pricing options. When I'm not logged in, there is a $***mon...
I've booked on to a class which was specifically advertised as a certain music genre fo...
Charged membership fee but have not been able to cancel membership.
I want to buy a physical class pass gift card*or print one out*I only see option for ha...
I spent ** credits on an appointment that did not take me when I arrived. They said the...
Trying to reserve a class but it’s saying *Sorry- looks like something went wrong. Try...
Hello,**I have cancelled my membership the first day of my free trial through the websi...
I want to freeze my subscription for december but the system is not allowing me
I need to rollover my credits as I am on business trip for the whole month. Can you hel...
Hello,** I’m wanting to pause my account. I’m currently early in a pregnancy and can...
Because of the holidays and getting sick, I have extra points this month. Are you able...
ClassPass Online Help at help.classpass.com - Info & Stats
Help desk addresshttps://help.classpass.com/hc/en-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time55
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating93%
Quality of help rating80%
Votes for online help37
When this was last updatedTue Apr 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
ClassPass Help Pages: What to Know
This is the ClassPass help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for ClassPass's best customer help page or faq or forum, this is the best entry point according to 7,674 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.classpass.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from ClassPass agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting ClassPass: General Information
ClassPass does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from ClassPass one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like ClassPass.
Do ClassPass and GetHuman work together?
GetHuman has no relationship with ClassPass and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.