ClassPass Help Pages

ClassPass Customer FAQ, Forum, and Online Help Desk

ClassPass Help @
Customer Help
Average time to fix: (54 hours)
Busiest time: 1pm
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Recent ClassPass help topics searched

I've booked on to a class which was specifically advertised as a certain music genre fo...
Charged membership fee but have not been able to cancel membership.
I want to buy a physical class pass gift card*or print one out*I only see option for ha...
I spent ** credits on an appointment that did not take me when I arrived. They said the...
Trying to reserve a class but it’s saying *Sorry- looks like something went wrong. Try...
Hello,**I have cancelled my membership the first day of my free trial through the websi...
I want to freeze my subscription for december but the system is not allowing me
I need to rollover my credits as I am on business trip for the whole month. Can you hel...
Hello,** I’m wanting to pause my account. I’m currently early in a pregnancy and can...
Because of the holidays and getting sick, I have extra points this month. Are you able...
I’m trying to book a class for December ** at yoga six in Carlsbad at *:** and I keep g...
I have a class this afternoon but I was just diagnosed with the flu. I really shouldn’t...
Hi, on Saturday I discovered that someone had used my card for your membership. I don’t...
I want to change my reservation
I had asked an initial question about classpass about if I cancelled my member, whether...
Hi there**I signed up during the black Saturday sales ** month free credits but I can’t...

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ClassPass Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time54
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating92%
Quality of help rating79%
Votes for online help35
When this was last updatedSun Jun 13 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

ClassPass Help Pages: What to Know

This is the ClassPass help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for ClassPass's best customer help page or faq or forum, this is the best entry point according to 7,674 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from ClassPass agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting ClassPass: General Information

ClassPass does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from ClassPass one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like ClassPass.

Do ClassPass and GetHuman work together?

GetHuman has no relationship with ClassPass and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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