A:Residential, press 1. Billing, press 2 then 2 again.Our free phone can also navigate phone menus to get a live human at Cirro Energy for you.
Q:
Does Cirro Energy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-5pm, Sat-Sun 8:30am-5pm PST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Cirro Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Cirro Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Residential, press 1. Billing, press 2 then 2 again.
Below are some clips we've found from Cirro Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"To SIRO. To report a power outage in your area, press one.
Otherwise, press two."
Excerpt from a call with Cirro Energy
Friday, July 5, 2024 12:12 PM
What are the hours and when should I call?
Cirro Energy operates the call center for this 800-692-4776 phone number Mon-Fri 7am-5pm, Sat-Sun 8:30am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Cirro Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cirro Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cirro Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cirro Energy is Friday.The most busy day to call is Monday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Cirro Energy is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cirro Energy staffs the call center well on Friday.
Why Customers Call Cirro Energy
If you have time to do a bit of reading before you call Cirro Energy, we recommend you read over some of our problem-specific articles.
Cirro Energy is a reputable retail electricity provider offering competitive energy plans and services to residential and commercial customers in Texas. As an innovative and customer-focused company, Cirro Energy strives to help customers make informed energy choices while saving on their electricity bills. With a commitment to transparency and affordability, Cirro Energy provides clear and straightforward pricing, ensuring customers have access to reliable energy and exceptional customer service. As part of the NRG family, Cirro Energy has the resources and expertise to deliver reliable electricity with flexible plans that cater to individual needs. Whether customers are looking for simple fixed-rate plans or green energy options, Cirro Energy is dedicated to powering their homes and businesses with dependable, cost-effective, and sustainable energy solutions.
Cirro Energy is available to customers in Texas. As a retail electricity provider, Cirro Energy offers its services and products across various cities and regions within the state. It serves both residential and commercial customers, providing reliable and affordable energy solutions. Whether you reside in major metropolitan areas like Houston, Dallas, or Fort Worth or smaller cities and towns across Texas, Cirro Energy is accessible to meet your energy needs. With a commitment to customer satisfaction, Cirro Energy strives to deliver exceptional service, competitive rates, and flexible plans tailored to suit individual requirements. With its wide coverage area within the Lone Star State, Cirro Energy remains a trusted choice for Texans seeking reliable electricity services.
Cirro Energy offers a variety of energy plans to suit different needs and preferences. With a commitment to customer satisfaction, they provide both fixed-rate and variable-rate plans. The fixed-rate plans offer stability and peace of mind by locking in a consistent energy rate for a specific term, allowing customers to budget accurately. On the other hand, variable-rate plans offer flexibility, with rates that may fluctuate based on market conditions. Additionally, Cirro Energy offers renewable energy plans that focus on environmentally-friendly sources like wind energy. These plans enable customers to support clean energy and reduce their carbon footprint. In summary, Cirro Energy offers flexible options with fixed and variable-rate plans, as well as environmentally-conscious solutions to cater to a wide range of energy needs.
Click the link above to get answers to just about any Cirro Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Cirro Energy Customer Service Contacts
There are of course other ways to contact Cirro Energy customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Cirro Energy provides this option.
As a last, sometimes only, resort- Cirro Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cirro Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cirro Energy agent. This phone number is Cirro Energy's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-692-4776 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Cirro Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Cirro Energy has 1 phone number. It's not always clear what is the best way to talk to Cirro Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cirro Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cirro Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.