How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Carvana phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Here is how our research team describes the way the Carvana phone system greets you: We're unable to match your phone number to an existing account. If you know the phone number associated with the account you're calling about, please press 1. If you don't have an account with Carvana or if you don't know the phone number associated with the account you're calling about, please press 2.
Below are some clips we've found from Carvana's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Carvana, where we'll drive you happy With Carvana, you can shop one hundred percent online from anywhere.
Finance, trade in, or sell your current car to us and schedule as soon as next day delivery or pickup at one of our car vending machines.
And for added peace of mind, every Carvana vehicle we sell comes with a seven day return policy.
Giving you the time to ensure that it fits your life.
We are unable to match your phone number to an existing account.
If you know the phone number associated with the account you're calling about, please press one.
If you don't have an account with Carvana, or if you don't know the phone number associated with the account you're calling about, please press two.
For quality assurances purposes, this call may be recorded."
Excerpt from a call with Carvana
Thursday, January 25, 2024 7:42 PM
They may need the phone number on your account
"Thank you for calling Carvana, where we'll drive you happy. With Carvana, you can shop one hundred percent online from anywhere, finance, trade in, or sell your current car to us and schedule as soon as next day delivery or pickup at one of our car vending machines.
And for added peace of mind, every Carvana vehicle we sell comes with a seven day return policy.
Giving you the time to ensure that it fits your life.
We are unable to match your phone number to an existing account.
If you know the phone number associated with the account you're calling about, please press one.
If you don't have an account with Carvana, or if you don't know the phone number associated with the account you're please enter the ten digit phone number associated with your account."
Excerpt from a call with Carvana
Wednesday, March 27, 2024 3:40 PM
The first phone menu
"Thank you for calling Carvana, where we'll drive you happy With Carvana, you can shop one hundred percent online from anywhere, finance, trade in, or sell your current car to us and schedule as soon as next day delivery or pickup at one of our car vending machines.
And for added peace of mind, every Carvana vehicle we sell comes with a seven day return policy.
Giving you the time to ensure that it fits your life.
We are unable to match your phone number to an existing account.
Have you already placed your order?
If you know the phone number associated with the account you're calling about, please press one.
If you don't have an account with Carvana, or if you don't know the phone number associated with the account you're calling about, please press two.
Looking to buy a vehicle from Carvana? Press one."
Excerpt from a call with Carvana
Friday, April 5, 2024 2:55 PM
After you press 3
"Selling a vehicle to Carvana? Press three.
If you are selling and buying a vehicle from Carvana, press one.
If you are just looking to sell your vehicle, or if you have questions about your scheduled sell to Carvana pickup or drop off, press two."
Excerpt from a call with Carvana
Friday, April 5, 2024 10:09 PM
What are the hours and when should I call?
Carvana operates the call center for this 800-333-4554 phone number Mon-Sun 8am-9pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 412 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Carvana phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Carvana staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Carvana is Sunday.The most busy day to call is Tuesday, which averages 159% more phone calls by comparison.Again, this is based on a sample of 412 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Carvana is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Carvana staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Carvana number?
Below is a sample of recent calls to Carvana, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with title transfer: "I'm in desperate need for assistance with getting the title for our vehicle transferred to my son-in-law."
- From a call lasting 16m 57s , Apr 10, 2024 3:37 PM
Loan extension request: "I was wondering if it was supposed to be extended a little bit."
- From a call lasting 15m 59s , Apr 5, 2024 9:34 PM
Inquiry about selling vehicle: "We live in Hart North Carolina, and he wants to sell it to Carvana, just how does that work?"
- From a call lasting 122m 26s , Apr 5, 2024 6:07 PM
Seeking information on selling vehicle: "Who do we talk to about selling our truck in Hartford, North Carolina to you?"
- From a call lasting 31m 17s , Apr 5, 2024 5:27 PM
Concern over pricing discrepancy: "So when I checked out at Carvana, I think my total was, like, six sixteen sixteen thousand eight hundred and something."
- From a call lasting 4m 43s , Apr 5, 2024 2:55 PM
Requesting car price quote: "I you give me the price for my car."
- From a call lasting 42m 12s , Apr 4, 2024 7:14 PM
Questions about financing options: "I wanna find out how Carvana works if your credit isn't the best and what they do if you just started a new job."
- From a call lasting 10m 7s , Apr 4, 2024 5:01 PM
Schedule car pickup: "I would like you guys to come and pick up my car."
- From a call lasting 51m 3s , Mar 16, 2024 6:43 PM
Trade-in for RV inquiry: "I just wanna ask, like, how does it work if if I wanted to, like, have a trade in for my car, but I wanted to trade it in for an RV, Do you work with that?"
- From a call lasting 49m 2s , Feb 27, 2024 12:40 AM
Payment concerns: "The down payments and everything keep changing, and it's not don't understand why it's doing that."
- From a call lasting 21m 20s , Feb 19, 2024 11:40 PM
More Ways to Contact Carvana Customer Service
There are of course other ways to contact Carvana customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Carvana provides this option.
Conclusion and closing notes
This is Carvana's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carvana agent. This phone number is Carvana's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-4554 include and other customer service issues. Rather than trying to call Carvana first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Carvana has 1 phone number. It's not always clear what is the best way to talk to Carvana representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Carvana. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Carvana. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.