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Average time to fix: (34 hours)
Busiest time: 9am
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Recent help topics searched

Hello. Our package was not delivered today as it says on the Fedex receipt. Please help.
I did the trial subscription to canva and I was supposed to be notified before my subsc...
I noticed a recurring monthly charge of $**.** for the past *-* months from Canva on my...
I was charged £**.** by Canva when I don’t have a paid account. I believe I was wrongly...
Canva have charged me £**.** for a subscription I don’t have. My account is free.
I would like to know what exact time my delivery will be arriving because at the moment...
noches he formateado mi equipo, ingresaba automaticamente a canva pero ya no me ingresa...
Problema de impresi*n mal editado
all of my designs and uploads disappeared from the desktop but are still on my phone ap...
Hi,**I can’t seem to find any way of contacting canva to cancel my free subscription so...
I got charged for a subscription that I did not authorize to be charged. I was wonderin...
Dear Sir*Madam, **I am Business Officer for Cambridgeshire County Council Children Serv...
Canva pro*Charged me for subscription. I forgot all about it as I am out of town. I can...
I have funds being taken out of my account monthly, but its stating that I have a free...
They keep trying to take money off my card and for an account that dosen*t exist any more.
good morning,*I am still being charged for an account I canceled. I am not sure where t...
The program is not loading on my computer property the outlines for everything come up...

Get help with my issue Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time34
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating76%
Quality of help rating60%
Votes for online help565
When this was last updatedSat Oct 23 2021 09:00:00 GMT+0000 (Coordinated Universal Time) Help Pages: What to Know

This is the help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for's best customer help page or faq or forum, this is the best entry point according to 15,456 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting General Information does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like

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