Canva.com Help Pages

Canva.com Customer FAQ, Forum, and Online Help Desk

Average time to fix: (6 hours)
Busiest time: 2pm
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Recent Canva.com help topics searched

I was charged $**.** through canva yesterday and I have no idea why? How can this be fi...
I am designing calendars, and the current calendar templates are for ****. How do I mak...
cancel my ** day trial now*******@***.com
Hi, *I have been charged and I am unaware of this transaction. *Please call me to resol...
The phone numbers in my designs keep turning to a link. When I click to remove link, th...
I wanted to pay monthly and they have taken €*** from my account. I have a baby and no...
billing and account information subscription?!!
I built a * page document and saved it. After it saved, it did not save page * they wa...
Hi there - I just ordered some printed products from you guys - and I'm wondering a) if...
I cancelled free trail subscription but was charged anyhow. Please refund my money*Thanks
I need a refund for my membership. I did not know that it would charge me as much as it...
I need to reorder more business cards.*I need to know prices...
I am unable to upload new images like logos etc...I have an event tonight and need to c...
I’ve recently used Canva to create ads using my pictures. Will I be able to use these...
Can I use pictures I’ve designed with my Canva phone app in personal marketplace ads an...
I will like to cancel I can’t manage this site and you don’t have a live person to assist me
My account has been hacked. How can I delete it?
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Canva.com Online Help at support.canva.com - Info & Stats

Help desk address
https://support.canva.com/hc/en-us
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2pm
Average turnaround time
6
Rank amongst all ways to reach them
1
Other means of communication
web
Communication customer rating
89%
Quality of help rating
73%
Votes for online help
537
When this was last updated
Mon Apr 06 2020 09:00:00 GMT+0000 (UTC)

Canva.com Help Pages: What to Know

This is the Canva.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Canva.com's best customer help page or faq or forum, this is the best entry point according to 15,456 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.canva.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Canva.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Canva.com: General Information

Canva.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Canva.com one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Canva.com.

Do Canva.com and GetHuman work together?

GetHuman has no relationship with Canva.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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