Canary Help Pages

Canary Customer FAQ, Forum, and Online Help Desk

Average time to fix: (58 hours)
Busiest time: 9am
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Recent Canary help topics searched

My understanding was or what I was told was that when I purchased a canary MiFi securit...
I was told that once I purchased this that I would have two free month subscription and...
I am not able to look at my cameras for this email address it keeps sending me for came...
Do I need a special USB cord for the canary device
Hello I need customer service? If your gonna hide your phone * there must be something...
It’s a dam same iam goin to take it back to the store u cannot talk he’ll with u
I have * canaries. Both recognize movement but only play back black screens.*Please advise.
It says my device is registered to another address
I need to change credit cards
We bought * canary devices. One of them will not connect or does connect but drops the...
My husband and I both got a membership yesterday and I need to cancel mine. And my cana...
says device is off line
Hi, my name is Israel Ramirez, I have a problem with my canary flex, it doesn't record...
My Canary will not connect to my iPhone app
I need to start video tape with new camera. I have a subscription . What is my code?
problem connecting to wifi
I am unable to connect the Canary flex to WiFi. I have powered down the WiFi and the C...
Get help with my issue

Canary Online Help at help.canary.is - Info & Stats

Help desk address
https://help.canary.is/hc/en-us
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9am
Average turnaround time
58
Rank amongst all ways to reach them
1
Other means of communication
web
Communication customer rating
65%
Quality of help rating
80%
Votes for online help
75
When this was last updated
Sat Nov 09 2019 08:00:00 GMT+0000 (UTC)

Canary Help Pages: What to Know

This is the Canary help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Canary's best customer help page or faq or forum, this is the best entry point according to 660 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.canary.is, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Canary agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Canary: General Information

Canary does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Canary one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Canary.

Do Canary and GetHuman work together?

GetHuman has no relationship with Canary and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Canary Contact Info

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