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Canary Customer FAQ

Top Answers & How-to Guides

How do I Contact Canary Customer Service?

The question we are asked most often is about how to talk to Canary customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Canary Customer Questions

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Functionality and Features

How does Canary work?

Canary is designed to improve the experience in hospitality by streamlining hotel processes and enhancing guest interactions....
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What features does Canary have?

Canary Technologies provides features aimed at improving hospitality operations, including digital check-in for streamlined...
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Can I use multiple Canary devices in my home?

Yes, multiple Canary devices can be used in a home to enhance security. These devices work together seamlessly, enabling...
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Can Canary detect smoke or carbon monoxide?

Canary Technologies specializes in solutions for the hospitality industry and does not provide smoke or carbon monoxide...
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What is the range of the motion detection feature on Canary?

Canary devices typically feature motion detection within a range of approximately 30 feet, or 9 meters. The effectiveness can...
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Can I integrate Canary with voice-activated home assistants?

Canary Technologies does not currently focus on integrating with voice-activated home assistants like Amazon Alexa or Google...
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Does Canary provide alerts for unusual activity?

Canary does send alerts for unusual activities by monitoring user operations like guest interactions and transactions. It...
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Privacy and Security

Can I use Canary without an internet connection?

Canary mainly requires an internet connection for optimal performance, with its features heavily reliant on cloud services....
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Does Canary offer a warranty for their devices?

Canary provides a warranty for its devices that covers materials and workmanship defects, with the duration varying by product....
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How does Canary handle privacy and data security?

Canary prioritizes user privacy and data security through strict measures such as encryption, regular security audits, and...
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Technical Support

Does Canary work with other smart home devices?

Canary is designed for smooth integration within smart home systems, enabling users to connect it with various devices like...
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What type of customer support does Canary offer?

Canary offers various support options, including a knowledge base with articles and guides, FAQs, and tutorials. Users can also...
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How can I reset my Canary device if I experience technical issues?

To resolve technical issues with your Canary device, locate and press the reset button for ten seconds using a pointed object....
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Subscription and Access

Can I access my Canary footage remotely?

Users can access their Canary footage remotely via the mobile app and web platform. This allows for viewing live feeds and...
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What is the subscription model for Canary services?

Canary utilizes a subscription-based model with flexible monthly or annual payment options, allowing businesses to choose plans...
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Is there a mobile app for controlling Canary devices?

Canary Technologies provides a mobile application that allows users to control and manage their devices conveniently. It is...
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We look to the Canary issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Canary issues reported to GetHuman

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