Canary Customer Service Issues

Hello, I am having issues logging into my account regarding the continuous playback on my cameras. I need assistance as it's not recognizing my email address despite using the same login before. The feature where the screen turns off asking "are you still watching" is causing inconvenience, especially with my disability. I wish to disable this function so I can see who is at my door without interruptions. I feel frustrated with Verizon for not disclosing this limitation on the cameras I purchased for $[redacted]. Kindly help me resolve this situation and restore my previous email and password. Thank you.

To the Customer Service Department, My name is Lita. Today, I ordered food at the Deli service department for the first time. I was disappointed by the cashier's behavior when she finally appeared at the counter. She was very rude, did not smile, and did not apologize for the delay in attending to me. When I asked if I could use my points, she responded with a bad attitude, giving me the impression that she didn't enjoy her job. When I inquired about my points balance, her response felt condescending. Respectful customer service is vital, and the cashier's attitude, Monica with code number [redacted], on 07-05-[redacted] at 4:23 PM needs improvement. I hope this feedback helps to address her demeanor, as the Deli had only three customers while other areas were full. Thank you for your attention.

We have two Canary Flex cameras, one in our son's room and one in our daughter's. The one in our son's room works well; however, the one in our daughter's room keeps saying "update in progress" for over a week now. I have restarted both the Canary Flex and the app, but the issue persists. I am unable to remove the device from the app to reinstall it because the "remove device" button is inactive. This is crucial for monitoring our 4 and 2-year-olds. Additionally, I would like guidance on using it as a night monitor on our tablet to hear them if needed. Assistance via phone call would be appreciated if possible.

A year ago, I received a Canary as a gift. It was set up by someone else, and it worked fine showing images of my porch on my computer for a few months. However, it suddenly stopped displaying the pictures as intended. I am unfamiliar with the Canary system and would appreciate any advice on how to restore its functionality. I am interested in integrating it with my new Smart TV. Thank you in advance for your help. - Paul L.

Good afternoon, About ten days ago, while putting up decorations, I noticed significant damage to the oval center stained glass on my door. The plastic frame surrounding the glass was compromised by someone prying the molding from the top and bottom. Although they didn't manage to get in, it seems like they were startled and left. I reviewed the camera footage from my Canary camera placed in the dining room, but I couldn't find the attempted break-in. The delivery people were captured, but not the door damage incident. It appears they tried to hold the screen door open to reach in and unlock our front door by removing the center window. I checked back to 11-10-19 and wonder if it's possible to review footage from October. I typically leave home very early in the morning and return after dark, so I only noticed this damage recently, which could have occurred 8 to 10 weeks ago. Your assistance would be greatly appreciated.

I completed the questionnaire and am awaiting a decision on the next steps for my faulty Canary Pro. Here are the necessary details: - Proof of Purchase: Purchased as a gift at Best Buy on June 18, [redacted] - Photo of the device's bottom - Canary color: Black - Contact Information: Phone - [redacted], Email - [redacted], Address - [redacted] NE 45th Street, Coral Springs, Florida, [redacted] - Replacement Shipping Address: Michael Gordon, [redacted] NW 45th Street Coral Springs, Florida - Canary View Model Number: CAN100USBK Looking forward to your response. Thank you, Nanako at Canary Customer Experience.

I used to be able to connect to our Canary camera using my wife's cell phone and mine, but suddenly my phone (an Apple 6s, the same as my wife's) lost access. I've tried closing and reopening the app, rebooting my phone, and even deleting and reinstalling the app, but I still can't connect to the camera. If I can't find a solution soon, I'll have to return the product.

I need help with my Canary Pro (C100D[redacted] - firmware version 5.3.0) in my Family Room. I'm at home, but it has switched to Away Mode, sending me multiple notifications when people pass through the room. This has been going on for several days. I have tried powering down the Canary Pro, resetting the WiFi, reinstalling the Canary App on my iPhone, and reconnecting the WiFi for the Canary Pro multiple times (6+). My iPhone's Bluetooth is on, as well as the Canary program's Bluetooth. Can you advise on how to resolve this issue? Thank you, Tom.

I had canceled my Canary subscription due to issues with sound and video quality. After my surgery on March 29th, I noticed that despite still not being able to use the Canary properly, I have been charged $99 on my account. I would like assistance with resolving this issue. Please contact me at [redacted]. Thank you.

I am seeking a refund for all the charges related to the hook-up service that I was unaware of. I have been noticing unauthorized deductions from my checking account for an unknown period and have been unable to get a clear explanation or resolution. Despite canceling over a year ago, my disconnected canary mysteriously started working when my 23-year-old grandson plugged it in. Due to health issues, including cancer surgery, I have not been actively using the service. However, I have been charged $99 monthly without authorization. I reached out earlier but was transferred, and now I am concerned about the validity and appropriateness of these charges.

I recently purchased a product from you that turned out to be the wrong one. I believe you are charging me without my authorization, which is unacceptable as I am a Senior Citizen in Florida. If I don't receive a response, I will involve my attorney and take legal action in Citrus County. I have not approved any annual charges, especially the $94.34 taken from my PayPal account without consent. I demand a full refund promptly to resolve this issue of unauthorized withdrawal from a Senior Citizen in Florida. Failure to address this will lead me to sue for punitive damages. I never authorized Canary to deduct this amount. I will also report this to the Attorney General for fraudulent activities involving Canary and PayPal. My contact details are John Z., [redacted]. Kindly address this immediately to avoid legal consequences.

Hello, I own a Canary camera that I purchased for the features it offered, such as property viewing, alarm setting, and viewing daily movements. I am disappointed that Canary has removed the movement sensor viewing feature and is now requiring a tariff for it. This change is unacceptable as I chose the camera specifically for this functionality three years ago. If I cannot view recent movements, the camera becomes useless in case of any incidents at my home. This action may violate trade descriptions and is unfair to customers. It feels like blackmail to now have to purchase a package for a feature that was included when I bought the camera. While offering Amazon credit is a gesture, it does not justify this decision. Existing customers should not be treated this way, and I seek clarification on this matter. Thank you.

I have been trying to contact your company for months without success. I initially tried to cancel my account but received no response from Canary. I am now unable to view videos when I receive notifications about activity in my home. This is unacceptable, and I urgently need assistance to restore my account functionality. If I do not hear back soon, I will have to take further action such as contacting my bank to stop payments and filing a report with the Better Business Bureau. Canary's statement about not using phones for customer service is problematic. I have faced issues with my Canary device since purchasing it years ago but have never been able to speak with anyone from the company. This lack of communication jeopardizes the safety and security services for which I pay monthly. Prompt attention to this matter is necessary, or I will have no choice but to cancel my account and escalate my concerns.

I have lost all my login information and passwords, and I no longer have access to the original email and phone number linked to my account. I believe I know the email and phone number used to set up the account and would like to regain access or reset my camera to create a new account. I have a Canary Flex TM with the FCCID 2ACDLC600 S/N [redacted]57. Could you please assist me in resolving this issue?