CNN Help Pages

CNN Customer FAQ, Forum, and Online Help Desk

CNN Help @ cnn.com
Customer Help
Average time to fix: (77 hours)
Busiest time: 9am
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Recent CNN help topics searched

I am watching CNN which I love.... But tonight I am shocked by an advertisement that is...
I am NOT a cnn viewer and I do not use any caps to spell the names of any business or p...
Stop reporting fack New do american a favor and shut your self down save us the trouble...
Don Lemon is lying about Republicans backing KKK, **** and slavery, he needs to look up...
The ads you run often--very often--for animal welfare depicting suffering, shivering do...
Oh no, CNN is not at Airports any longer? The waits at all the airports are going to se...
Not getting newsletters
I'm not getting newsletters via email for which I'm subscribed
Why are we not holding are party accountable for same actions as Republicans? This is s...
As a Democrat myself. Has anyone else thought that Pelosi is completely detached from r...
Hi I love the job you all do. My question is if the Senate impeach Trump beside he can...
Please have your reporter in Brno, Czech Republic pronounce the name of the city correc...
Yes-my issue is with your liberal and very biased reporting. Why don't you just report...
I just talked to the FBI number you had posted and I had copy and paste a post that som...
The fake news about Israel, which is not what CNN stands for.*I did not know that you s...
Trying to reach reporter Arlene Saenz. I would like her to give Joe Biden a suggestion...
You must dissolve the cnn corporation today or be hit with many more fines as well as m...

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CNN Online Help at cnn.com - Info & Stats

Help desk addresshttp://www.cnn.com/feedback/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time77
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating84%
Quality of help rating91%
Votes for online help49
When this was last updatedSat Apr 17 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

CNN Help Pages: What to Know

This is the CNN help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for CNN's best customer help page or faq or forum, this is the best entry point according to 6,126 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on cnn.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from CNN agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting CNN: General Information

CNN does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from CNN one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like CNN.

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