CIGNA Help Pages

CIGNA Customer FAQ, Forum, and Online Help Desk

CIGNA Help @
Customer Help
Average time to fix: (20 hours)
Busiest time: 2:30pm
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Recent CIGNA help topics searched

Billing issue with Cigna
received letter dated ***** stating I was enrolled in Cigna Secure Rx (PDP) beginning...
Re: Cigna Medicare RX Drug Plan*Had an appt. with my doctor about one of my meds that h...
I have been on hold for over an hour and a half. I have tried leaving a call back numb...
Looking for an urgent care in the Littleton area ***** zip code that honorts Cigna True...
i have been trying to cancel my policy for a couple of weeks but can't reach anyone and...
Hello. I am a new customer for Cigna Secure Essential RX - Medicare part D. I have been...
Authorization for my revision foot surgery was denied. I have been on hold for ** minut...
I am checking on the status of a preauthorization from my doctor
wife and i are starting with cigna next month. we looked to see if her gastro dr. is co...
Coverage question (eyemed)
My son jose almanza needs advair ****** gor his asthma ok and are hou guys are going to...
When I put in my eligibility application at, I was not given the option...
Need to cancel a claim
I haven’t received my rebate check
I need to see if Davis hospital medical center in Roy Utah is covered
I received rebate amount check coverage in **** for my mother by her name , but my moth...

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CIGNA Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time20
Rank amongst all ways to reach them6
Other means of communicationphone, email, web
Communication customer rating83%
Quality of help rating84%
Votes for online help643
When this was last updatedSun Jun 26 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-244-6224

CIGNA Help Pages: What to Know

This is the CIGNA help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for CIGNA's best customer help page or faq or forum, this is the best entry point according to 20,256 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-244-6224) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from CIGNA agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting CIGNA: General Information

CIGNA has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with CIGNA using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-244-6224 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like CIGNA.

Do CIGNA and GetHuman work together?

GetHuman has no relationship with CIGNA and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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