Amazon Web Services Customer Service
Phone Number & Contact Information
How to contact Amazon Web Services Customer Service
The Editor's Notes on Calling Amazon Web Services
Amazon Web Services, also known as AWS, is a cloud computing company that is owned by Amazon. AWS has the largest market share in the cloud computing industry, so it is not surprising that it receives a lot of requests for customer support.
How Does Amazon Web Services Customer Support Work?
It should be noted that while phone-based customer support is available, not all Amazon Web Services customers have access to it. Customers who want phone-based support must purchase a Business or Enterprise support plan. Customer support is available 24/7 for those with Business or Enterprise accounts.
In addition, AWS customer service does not publish its phone number. Customers must submit a support request online and request a callback from a customer service representative. Amazon Web Services cites security concerns as the reason for this policy.
Why Do People Call Amazon Web Services Customer Support?
People request calls from Amazon Web Services customer support for a range of reasons, including:
- Changing or canceling service
- Technical support
- Reporting possible hacking or fraud
- Billing questions
- Help with using the service
Best Practices for Calling Amazon Web Services Customer Service
To ensure a quick resolution of your Amazon Web Services issues, it's important that you follow AWS's procedure for requesting a callback. First, make sure that you have a Business or Enterprise support plan. If you don't have one of these plans, you cannot receive phone support.
Next, sign into your Amazon Web Services account. From there you can complete a support request. Make sure your phone's ringer is turned on so that you can take the call when it comes through.
Be in front of your computer or device when contacting AWS about a technical issue. It will be easier to resolve your concern if you and the AWS customer service representative can troubleshoot together.
If you are calling about a billing issue, have all relevant bills, invoices and statements available so that you can refer to them during the call.
It is also advisable to have some way of taking notes during your conversation. These can be useful if you have to escalate your issue or work with a third-party company, such as a web host, later on.
How do Consumers Feel About Calling Amazon Web Services Customer Service?
While many Amazon Web Services customers wish that phone support was available at all tiers of service, and that it was easier to call AWS directly, they are also generally satisfied with the level of support given by Amazon Web Services' phone-based customer service.
What Kind of Issues can Amazon Web Services Customer Service Representative Resolve?
Amazon Web Services cloud support engineers can provide technical support, guidance on using AWS services and account servicing over the phone.
What Can't Be Resolved With a Call to Amazon Web Services Customer Service?
If you are using Amazon Web Services in conjunction with other third-party services, such as a domain or website host, keep in mind that AWS can't resolve issues caused by another company's technology or products.
What Should You Do If You Have an Unsuccessful Call with Amazon Web Services?
If you get off the phone with an Amazon Web Services customer support engineer and feel as though your questions were not answered or that your issue was not resolved, don't fret. You may still have options.
Begin by looking over the notes you took during the call. You may be able to identify an area of misunderstanding. You can use this information during your next call.
Request another call. The next AWS customer support engineer may have more experience or better training and might be able to resolve your issue.
If a second call doesn't work, try getting in touch via live chat or email. The advantage of both these options is that you'll have a transcript of your conversation.
Conclusion and closing notes
You came here to see Amazon Web Services's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Amazon Web Services agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Amazon Web Services anyways and help you with your issue. Over the last 18 months, 990 customers like you have come in search of a phone number for Amazon Web Services and helped us confirm they don't have one. Common reasons that people try to call Amazon Web Services customer support department include and other customer service issues. Rather than trying to call Amazon Web Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or twitter. Unfortunately, right now Amazon Web Services doesn't have any phone numbers. It's not always clear what is the best way to talk to Amazon Web Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Amazon Web Services Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Amazon Web Services, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Amazon Web Services customers like yourself.
GetHuman does not provide call center services or customer support operations for Amazon Web Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon Web Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.