How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Air Transat phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5, then follow prompts.
Here is how our research team describes the way the Air Transat phone system greets you: Welcome to Air Transat. To continue in English, please stay on the line. Just note that our menu has changed. To direct your call correctly, please choose from the following five options. If you would like to select or change your seat, purchase option plus, or pre-order other products for your flight, press 1. If you would like to modify your reservation or if you have special needs that you would like to bring to our attention or make a general inquiry, press 2. If you would like to make a new reservation or a reservation for 10 or more, press 3. If you are at the airport or your destination or post-travel, or if you have an issue with your baggage and require assistance, press 4. If you would like information concerning our flight arrivals and departures, press 5.
Below are some clips we've found from Air Transat's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Air Transat.
To continue in English, please stay on the line.
Do you like flying with Air Transat?
Share your opinion by voting for us as the world's best leisure airline at vote for airtransat dot com.
Please note that our menu has changed. To direct your call correctly, please choose from the following five options.
If you would like to select or change your seat, purchase option, plus or preorder other products for your flight, press one.
If you would like to modify your reservation or if you have special needs that you would like to bring to our attention or make a general inquiry, press two."
Excerpt from a call with Air Transat
Friday, March 8, 2024 10:32 PM
The first phone menu
"Welcome to Air Transat.
To continue in English, please stay on the line.
Do you like flying with Air Transat?
Share your opinion by voting for us as the world's best leisure airline at vote for airtransat dot com.
Please note that our menu has changed.
To direct your call correctly, please choose from the following five options.
If you would like information concerning our flight arrivals and departures, press five.
Options. If you would like to select or change your seat, purchase option plus or preorder other products for your flight, press one.
If you would like to modify your reservation or if you have special needs that you would like to bring to our attention or make a general inquiry, press two."
Excerpt from a call with Air Transat
Saturday, March 16, 2024 6:26 PM
After you press 2
"If you would like to make a new reservation if you need to make a modification to an existing reservation for flights, press one.
For a south package, press two.
To book a package in Europe or Africa, press three.
For a guided tour, press four."
Excerpt from a call with Air Transat
Wednesday, March 13, 2024 9:26 PM
After you press 3
"If you are at the airport or your destination, or post travel or if you please select from one of the following five options.
To book for a group of ten or more, press five.
To book a new flight, press one.
To book a south package, press two."
Excerpt from a call with Air Transat
Thursday, March 7, 2024 3:55 PM
After you press 4
"If you are at the airport or at your destination and require assistance, press one.
If you have completed a trip and wish to speak with one of our customer relations specialists, press two."
Excerpt from a call with Air Transat
Saturday, March 16, 2024 6:26 PM
After you press 5
"Welcome to Air Transat flight information system.
Our system contains arrivals and departures for today and the next two days.
Also, please note that if your flight is operated by another carrier, you must contact that airline directly or your local airport authority.
For departure times, press one.
For arrival times, press two."
Excerpt from a call with Air Transat
Friday, March 8, 2024 10:32 PM
What are the hours and when should I call?
Air Transat operates the call center for this 877-872-6728 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 85 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air Transat phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air Transat staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air Transat is Friday.The most busy day to call is Saturday, which averages 350% more phone calls by comparison.Again, this is based on a sample of 85 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Quietest
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Air Transat is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Air Transat staffs the call center well on Friday.
Why call this Air Transat number?
Below is a sample of recent calls to Air Transat, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about flight options: "I would like to buy a ticket from Toronto to Split. Actually, Air Transat flies directly to Zagreb, but then do I need to book myself another airline from Zagreb to Split, or you can do it all for me?"
- From a call lasting 8m 56s , Mar 26, 2024 2:51 PM
Refund status inquiry: "I want the money back, it's been over three weeks now."
- From a call lasting 65m 47s , Mar 12, 2024 4:38 PM
Flight inquiry: "I am calling to see if there will be a flight leaving out of Haiti to come to Canada on the thirteenth of this month."
- From a call lasting 15m 38s , Mar 8, 2024 10:32 PM
Change return flight date: "I need to change my return flight to Wednesday due to a mistake in my booking."
- From a call lasting 43m 22s , Jan 20, 2024 3:27 PM
General assistance: "I'm happy to talk with somebody."
- From a call lasting 27m 31s , Jan 14, 2024 4:01 PM
More Ways to Contact Air Transat Customer Service
There are of course other ways to contact Air Transat customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Air Transat customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Air Transat's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Transat agent. This phone number is Air Transat's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-872-6728 include and other customer service issues. Rather than trying to call Air Transat first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Air Transat has 1 phone number. It's not always clear what is the best way to talk to Air Transat representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air Transat. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air Transat. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.